Contact Centre Packages

Puzzel’s Contact Centre Packages give you the flexibility of choosing the right channel mix to support a wide range of customer service environments and evolving customer expectations. Resolve, Impress and Empower, help support agents during live interactions. Empower not only looks at supporting Agents but Managers too with tools such as performance management and Agent scheduling. 

Resolve

Start with the essentials for your contact centre by focusing on resolving customer problems via phone.

Impress

Impress your customers by providing agents with automated support during live interactions so that they have the right tools to deliver the best customer experience.

Power

Improve customer satisfaction by providing agents with automated suggested answers during live interactions and by helping managers to give personalised training to agents and effectively staff the contact centre.

To know more about the Power package, download our product sheet here: 

If you wish to personalise your package, please look for the Add-ons from list you might be interested in.