Contact Centre Packages

Puzzel’s Contact Centre Packages give you the flexibility of choosing the right channel mix to support a wide range of customer service environments and evolving customer expectations. Resolve, Impress and Empower, help support agents during live interactions. Empower not only looks at supporting Agents but Managers too with tools such as performance management and Agent scheduling. 

Resolve

Start with the essentials for your contact centre by focusing on resolving customer problems via phone.

                                                 What's included?
Voice
Call recording
Silent monitoring
Reporting
Agent Assist
MS Teams integration

 

To know more about the Resolve package, download our product sheet here: 

If you wish to personalise your package, please look for the Add-ons from list you might be interested in. 

Impress

Impress your customers by providing agents with automated support during live interactions so that they have the right tools to deliver the best customer experience.

                                                            What's included?
Voice
Chat
Messaging*
Email
Omni-channel routing
IVR with Text to Speech
Advanced Agent Assist (sentiment analysis, bot and knowledgebase help for agents)
MS Teams integration
Reporting

 

To know more about the Impress package, download our product sheet here: 

If you wish to personalise your package, please look for the Add-ons from list you might be interested in.  

Power

Improve customer satisfaction by providing agents with automated suggested answers during live interactions and by helping managers to give personalised training to agents and effectively staff the contact centre.

                                                                   What's included?
Voice
Chat
Messaging*
Email
Omni-channel routing
Voice Bot
Advanced Agent Assist (sentiment analysis, bot and knowledgebase help for agents)
MS Teams integration
Reporting
Performance Management
WFM

To know more about the Power package, download our product sheet here: 

If you wish to personalise your package, please look for the Add-ons from list you might be interested in.  

Published

09/09/2022 - 09:53

Last updated

09/09/2022 - 10:46
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