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… calls for 1 agent for a day in the search result, and you want to listen to all or most of them without losing track … a Filter so that you easily can find the Time modules you want to see, in case you have lots of Time modules Minor … equal to Unassigned’. Greater Flexibility : Previously, it was not possible to target unassigned users in rule …

… your key account manager for further information regarding prices and cost. Note that this is a new … document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set …

… Additional number exist is improved Calls that have been forwarded to a Puzzel access number often arrives in Puzzel’s … on a column header (e.g. Speak time) to sort, the sorting was not correct if there were some values being at least 10 … validation of  the date format Adherence report \(preview\) totals appear to be sums Adherence report \(preview\) …

… articles written into the Puzzel Case Management text editors.  Any words which are not spelt correctly will be … Multilingual Spell Checking It is possible to add multiple dictionaries at once to your browser settings.  This means that spell checking in the text editors are checked against all available dictionaries …

… you have done changes that are not saved and you navigate away from the Dashboard page or refresh the page, the changes …

… Initiation event Queue event (for the time the request waited in a queue) Conversation event (with 'speaktime' for the time an agent was connected)    Transfer to queue If an agent connected to … during the reserved time).   If the agent the request was transferred to (the reserved agent = agent2) does not …

… To enable acknowledgement on quality evaluations: Go to  … prompt, you'll be directed to the following screen: Once enabled, all evaluations (past and present) will have a new … appears at the top of the evaluation. Reporting If you have enabled evaluation acknowledgement, you will get a new …

… call/silent call callback will be to the same number as was called the last time. A file with contacts can be … can put a file on Puzzel's secure FTP server when you want (Puzzel will detect a new file and import it).  When a … or in the CRM system where the contact information was shown. On the Dialler main page, you will see the …

… in a specific queue The bot stops the workflow and waits for context for a set time The bot stops the workflow and waits for the user to input context which will be assigned … workflows depending on date settings Sets case type Waits for a defined amount of seconds Enables or disables …

… to see a list of all active customers. Click on the edit button against teh customer to view his/her details.  First tab displays customer details which can be modified and saved.  Second tab will show Tickets, where agent …

… of changes and additional features included in the July 26th, 2022   release. The changes made in this release …   Agent Application Additional ringer for all media types In a previous release we added the functionality to … different media types (email, chat, phone etc.) when there was a new incoming requests. We also have the functionality …