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… Filtering is a mechanism, introduced with the June 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may … which contains the contents of the original post. Filter Type – this is a dropdown, which lets the agent choose the …
… transition, we are here to guide you every step of the way. What do you need to do? When the migration is complete, … will feature a completely updated look and feel. The modernized interface is designed to be more intuitive and … to a new portal—it’s part of a complete rewrite and renewal of the Puzzel SMS Platform. Based on insights from our …
… be provided prior to each window. Please note that we always strive to conduct the maintenance with minimal service …
… transition, we are here to guide you every step of the way. What do you need to do? When the migration is complete, … ID yet? No worries! You’ll soon receive step-by-step guidance on how to create your Puzzel ID. With this new login … to a new portal—it’s part of a complete rewrite and renewal of the Puzzel SMS Platform. Based on insights from our …
… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId , are synced towards the Puzzel Catalog. In the image below these two new …
… on the menu to the left of the screen Click on “Case types” In the “Edit case type” page navigate down to the “Time to live” section Here …
… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … two new fields, TenantId and ObjectId , are synced towards the Puzzel Catalog. In the image below these two new …
… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing … max number of days an email request can be in Puzzel. Media type email is used for customer requests (emails and … Variables common to list, the Content field has a limit of 80 characters today, and if more than 80 characters is …
… included in the planned release for the evening of January 24th, 2023. The changes made in this release concern Puzzel … the Edit User page. All users will initially be given User type = Person (as indicated in Screenshot 1(3)). Screenshot … on the Edit user page in the Puzzel Agent Application. Wallboard, API and Chat bot users For Wallboard, API and …
… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … engage can be described as: Providing a reliable and secure way to connect/link a visitor’s puzzel-session (i.e. the … this, the visitor identification in Puzzel utilizes both types of flows described in the previous sections, and the …
… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service … a SMS to the end-user with the first survey question The 2-way SMS handler will process incoming responses from the …
… For users performing lookups from their webpage towards https://chat.intele.com or https://api.intele.com , … … Discontinuing *.intele.com …