261 results found

… in the Puzzel Contact Centre Solution January Release 2019, implemented in the evening of January 22nd, 2019 The … making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing … max number of days an email request can be in Puzzel. Media type email is used for customer requests (emails and …

… subflow can handle login verification and be reused across different interactions. Key Features of Subflows … a Subflow Follow these steps to create a subflow in BotStudio: Navigate to the Subflows page under the Advanced tab. … Open the Conversation Flow page. Locate the area where you want to integrate the subflow. Add a new child node and …

… of open tickets as new as <1 and older than 5hrs. Tickets waiting in your teams widget : Shows how many unassigned … admin guide article here . Along with these is the Events Feed widget that displays the changes happening to all the …

… customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links … CRM: Resolved the problem in CRM where a weight dropdown was displayed instead of a text field. CRM: Fixed invisible …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … Expiry Date for the specific article.    Tags can be of two types:  NLU tags [ auto generated based on the title and …

… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … URL contains “#testingtesting” AND the visitor stays over 30 seconds on the page. Fig 2. The outcome of “First rule” … matching when a visitor has been on a page for more than 60 seconds This condition will match when the visitor’s …

… directly to the Partner from Puzzel without any traffic fees. The voice traffic to external recipients are also … product sheet here: This product is only available in Norway … Numbers and connectivity …

… of open tickets as new as <1 and older than 5hrs. Tickets waiting in your teams widget shows how many unassigned … on Collect Ticket button. Along with these is the Events Feed widget that displays the changes happening to all the … button on the top right corner and selecting the widget you want to restore. You are not allowed to remove the …

… reference.   The updated LMS features a refreshed look and feel, improved navigation, and content split into bite-sized …

… Agent Application Mute button position Following popular feedback, the Mute button in the Phone tab is now positioned … using Puzzel ID Puzzel Workforce Management A series of software updates are scheduled for the planned release. Various …

… and additional features planned for a release on 28 October 2025. The changes made in this release concern Puzzel … showing in the Agent interface … Release Notes, 28 October 2025 …

… Assist and Salesforce integration . Unfortunately a bug was found in the releases' Agent Application component, … previous version. The agent application component itself was a pure bug fix release and we will aim to deploy it bug … supported is liking/disliking bot messages (useful for bot feedback and improvement) and limiting the number of …

… Portal  General  Add User group for Agents/Admins/Wallboard/Bots Until now, when a new User group has been … new user group has been given Agent access rights. If you wanted to create a new user group for admins or for wallboard, you could adjust the new group’s settings …

… changes and additional features included in the April 19th,2022 release. The changes made in this release mainly … notification sounds for incoming request. Each media type can have it's own unique notification sound. There is a … Performance improvements A rare bug that could cause Forwarding of calls to fail has been fixed Translation fixes …

… page structure, keyboard navigation, keyboard shortcuts, WAI-ARIA code conventions, and colour contrast, Puzzel has … page structure, keyboard navigation, keyboard shortcuts, WAI-ARIA code conventions for screen readers like JAWS, and … captions and transcripts to videos and podcasts (or any type of audio you might have) not only shows compassion and …