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… application (e.g. Puzzel Catalog Sync) Supported account types – Choose the option that is most relevant to you. The … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking …
… Red Bar: Indicates errors that need attention, such as syntax issues or misconfigured authentication. Common Issues Detected: Identically named nodes. BotScript syntax errors. Nodes requiring authentication when global … enhancements to matching rules and intent classification. Explore Feature – Groups common words into topics, providing …
… the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … that are used when triggering a survey. Email Body: Type your email body content here, the content will be added … fields using the double curly brackets, For example “If you want to the progress of you tickets, please head over to <a …
… e.g. last 7 days Evaluations modes Contact channels Contact types Any integration filters you may have applied Source … the same scorning template, you can select the template you want from this drop-down menu. This will determine what line … Line Items The final option is to select the line items you want to include in your group. Clicking into the select …
… must customise the code to fit your page and features. <!DOCTYPE html> <html> <head> <meta charset="utf-8" /> <meta … src="https://chat.puzzel.com/Content/Client/js/jquery-1.11.2.min.js"></script> <![endif]--> <!-- This loads Puzzel’s … false, //to show intro text field at initiation //showAgentLoggedOnInIntro: false, //include "agents logged on" …
… note that Special reports are ' End of Support ' from March 2024, and customers are required to rebuild any Special … are shown. From here you can change time period if you want something else than Yesterday click arrow down or Show … (agents/queues etc.) to include, columns to include, visual type etc. Click arrow up (at the bottom of the section) or …
… during customer interaction. The top articles are always listed in the centre panel when the tab is first … relevant for agents. They can be searched as other article types and sorted. … Knowledgebase tab …
… modes Manual-QA Scorecards Contact channels Contact types Any integration filters you may have applied Source … search text. Click the check box next to the root cause you want to include in your group. You must include two or more … offer you a confirmation to check that you are sure you want to delete this group. Press x in the top right corner …
… Portal New auto-logoff feature Today we have different ways to automatically log off an agent if the agent forgot … if other than 00:00.24:00) on page Archive - Search Changed type for the SMS property Allowed to send SMS shown on page … widget*: So far today parameters: AHT, Avg.speak time, Avg.wait time, Avg.wrap-up and Avg.Survey score Agents Connected …
… web pages with a “Call Me” feature. There are two main types of availability you can check for deciding if a web … of Information on a Queue Polled from the Open Web Access "WaitTimeMax":0, "WaitTimeAverage":0, "QueueSize":0, "AgentsLoggedIn":0, …
… with the PCC user's belonging Puzzel ID user. 12 User type Each PCC user has a type; Person (default), API, Chat bot or Wallboard. If more than 1 PCC user is linked to the same …
… we had to adjust how “agent reservation” works for media type social media. Until now, a social media request with a … for the reserved time only as long as the reserved agent was logged on, but from now on it will be reserved to the … (with different queue times and different agents), since it was actually transferred to the same queue with a 'reserved' …
… in the Puzzel Contact Centre Solution January Release 2019, implemented in the evening of January 22nd, 2019 The … areas: Chatbot-related improvements New Agent Application Existing agent applications Administration Portal Some of … making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing …