1868 results found

… custom filters enable you to quickly access any types of contact based on operational teams and/or by the … system. To filter imported contacts, you will need to: 1. Go to  CONVERSATIONS 2. Click  Imported contacts & … in displaying those contacts/contact types that you want to prioritise for QA in any part of your organisation. …

… Table name:  agent_event_types Contains/Role: Holds the description for the different event types for an agent event.  Table agent_events holds a … table. Column Name Datatype Description event_type Char (1) Primary key. The code for the type of event. Currently …

… made to Puzzel Ticketing in the evening of 28th April 2021. These are categorised as additional features, … in this release. Improvements We have now added more file types to the list of valid file attachments in Puzzel … as well. … Puzzel Ticketing - Release Notes April 28th 2021 …

… The following updates were made to Puzzel WFM on 15th of December 2020. These are categorised as additional … this release. Bug Fixes  Prevent reactivation of agent that was end-dated if the new end date was still in the past.  Include extra weeks when loading …

… In Puzzel Administration it is possible to choose which type of file formats the visitor will be able to upload by specifying mime types, by default .png, .jpeg, .gif and .pdf are accepted. …

… below, choose “Add Facebook”: Choose “Facebook” as a Source type: Choosing either “Facebook” or “Messenger” will bring … Configure the Source further, by choosing the Message type and entering a meaningful description: … Adding a …

… id="question1" name="question1" type="text" value="How was your experience?" /> </div> <div id="survey2" … id="question2" name="question2" type="text" value="How was your experience?" /> <p>  You must choose one of the two …                 "ChattersName": chat.model.NickName,                 "ChatIssue": …

… if you have lots of skills. If you for some reason really want to limit what skills that are shown in the Add skills … in the Add skills popup window, in addition to the media types and other already included skills in the chosen … A user with a resource filter assigned that contains e.g. 10 skills, will only see these 10 skills in the Add skills …

… in the planned release window of  April 30th and May 1st , 2024. The changes made in this release concern  Puzzel … , and in accordion Recording , and add the reasons you want or allow free text. More information in the Archive … the ringtime defined in Offer call to agent – sec , If you want Preview Dailler calls to agents to have a longer max …

… The CX Performance feature and reporting is a great way to track performance of case management or customer … cases or journeys. To access the CX Performance Report: 1. Go to  REPORTING   2. Click  CX Performance Creating CX … to improve and where things have gone well. The different types of case labelling or case types used in this report …

… Required fields: Type : All calls, Recorded calls (a subset of All calls) , … in the chat fields Name or Email (id). If you search for 214906* in Caller's number you will find calls that have a number that begins with 214906. … Archive basic search … Basic Search Parameters …

… lesforce.com/articleView?id=cti_admin_phonelayoutscreate.htm&type=5 If the customers are asked to put in a 10 digit number in the IVR, the case must match to a 10 digit number on your side. If the strings match, the …

… All the overviews automatically update the data every 15 seconds. However, you can manually update an overview by … of the queue, the number of agents available, busy and away, and calls offered and answered. You can click the … away, you are able to see the number of agents per pause type. Team Overview This is similar to the agents away …

… several queues. In addition to Phone calls, the media types Email (including Task and Scheduled task), Social … that can be identified with an URI can be queued as media type Email in Puzzel (aka Task). Request is often used as a …