261 results found

… calendar with end date earlier then the activity start date Scheduled Lunch shows as Absence/Support on the Adherence …

… additional features planned for a release on 3 February, 2026. The changes made in this release concern Puzzel … during the maintenance window on the evening of 3 February 2026 . From this point onward, legacy sign-in methods will … and start using SSO with Puzzel ID before 3 February 2026. The legacy SSO (Azure) will only work for a limited …

… identifier on the source system) The response will give feedback for each record, so you can confirm that all the …

… delete button, the user will be presented with the black warning banner with new messaging and the option to select a … email address instead of the 'Reply-To' address when it was included in the message header. Bug fix, 'Quote this … banners can be styled to fit the HTML and CSS look and feel of their web pages. Consumer facing knowledge base, …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button … monitoring .   PS We are also showing in Archive if a call was silently monitored (who ordered and who listened), and …

… application (e.g. Puzzel Catalog Sync) Supported account types  – Choose the option that is most relevant to you. The … updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID:  The GUID of the application that was configured in Azure AD. This can be found upon clicking …

… of January 30 th . For further information, or if you want to activate features described in this document, please … the actual chat log appears. Archive Audit Log If you want Puzzel to log that users listen to recordings, open … 'Redial time' is empty, since they are outdated. Not show 'Feedback comment' when 'Redial time' is set. The same …

… must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' … Contact centre solution identifier.   platform text PCC Always “PCC”.   customerID text 19000 Puzzel customer that … Case management solution identifier   platform text PCM Always “PCM”.   customerId text 19000 Puzzel customer that …

… Page is a section where you can choose the columns you want to display in the Tickets Page. Categories to Display … redacted. Numbers are redacted if they are a minimum of 12 digits long and a maximum of 19 digits long, and have a … Luhn checksum and match a pattern for a known credit card type.  The numbers can either be a single continuous string …

… The October 2025 (2025.3.0) release introduces significant enhancements across … guided start to each conversation. Final Notes The October 2025 release introduces major improvements to Supsearch, …

… improves navigation, and ensures faster training times — directly improving knowledge retrieval for both Virtual … website scraping without deep technial knowledge. Through a simple guided interface, relevant content is automatically … for improved navigation and workflow clarity. Fully backward compatible with all existing Supsearch configurations. …

… Number Group (aka Global Service number ) defined that was available on the old Reports page, this Service Number … of all the columns in Total overview . This end-of-life was communicated in the release notes for January 9th 2023. … agents to see how they are performing in terms of customer feedback, against the individual calls they have handled.  …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …