471 results found

… done the needed adjustments in a standard report and you want to save it as a Custom report, click Save as . In the … in the report, click anywhere in the Select Columns field (1) to expand it. Don’t click the ‘x’ on an item unless you … Area if you have selected max 4 columns. To improve the readability of a chart, we recommend select 1 or a few rows …

… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows a … in the Puzzel platform, and is used e.g. to create more readable content in archived chat logs, etc. - " Description …

… brackets next to the agent’s status, e.g. Ready (0), Ready (1), Busy(1), Busy (2) or Connected (1). If several chats wait in queue and an agent who can handle e.g. 3 chats … for the logged on agent whose Puzzel agent application was unavailable will have result_code=c.   Who ended the …

… in the release implemented in the evening of November 1st, 2022 . The changes made in this release concern the Puzzel … them further in the organisation to other Agents, external contacts or queues. The tab combines views that will … level, user group level or even for individual Agents. Warning if agent clicks pause/logoff while having ongoing …

… consent to share inbound message content and associated metadata with a third party. Understand that once the data is …

… of written requests. As an example, you can define that you want maximum 1 e-mail/e-task request, but maximum 3 chats/social … transferred to the CRM-System! Example of a chatlog with metadata in Salesforce: Example of a voice recording with …

… no provisioning rules, assign product access manually afterwards Import users with provisioning rules that will assign … looks like; several fields have been hidden for better readability: In PCC the following user groups are configured: … from Entra ID depending on your SSO configuration. 2cd54821-cf67-4643-8436-3985810a19a6 john.doe@doe.com No Office …

… resulting in a smoother agent experience and reduced waiting time for customers. It is possible to create schemas … down the API key as you will need it in a future step). 2. Sign-up for an account with Zapier (zapier.com) You can … you should see your payload appear in Zapier.  7. In Step 2 of the Zap , you should select the options shown in the …

… Based on Team Assignment We've introduced intelligent team-aware channel resolution that automatically ensures agents … Channel Selections" is configured for specific channel types • The system automatically uses these defaults when … falls back to the original channel to maintain backwards compatibility Cross-Channel Type Protection: The …

… now fetch both agent name and queue description from the metadata in archive even if there is no call recording. …

… The bot has matched an intent, and also an entity which was set to memory as a variable. The bot will now respond …

… time (dte_start). At call set up (when written request was sent to agent) Duration (duration_tot_sec). From start … (as we do with shortened/extended wrap-up).     If you want to list all the conversation events and the … the caller is disconnected.   T he actual time the caller was disconnected is reflected in the finish time in the …

… select ‘Subscribe’ Click ‘Manage Subscription’ or ‘Manage Existing Subscription’, and an email will be sent to you with … These types of incidents are called P1-Highest and P2-High in Puzzel’s SLA. For a full overview of our SLA see … phone please call: (DK) +45 70 90 88 00 (UK) +44 333 300 0066 (SE) +46 (0)8 4000 4000 (NO) +47 21 89 89 89 (FI) +358 …

… and Puzzel Visual engagement tool in the morning of 1st December 2021. These are categorised as additional features, … scheduling process. Rank value is a whole number between 1 and 100 and can be assigned to each individual agent. …

… is amongst others used to enable the CRM Widget towards Microsoft Dynamics CRM Online but can also be used for authentication towards custom/external widgets. Configure Microsoft Dynamics … below are based on the Azure AD service release "1904" tenant, and the user is a "Global Administrator" with …