471 results found

… a popup, where one can select all Dashboards that they want to see, as well as the precise order in which they want to see them in the tab with Dashboards:   More … data. In statistics report Overview of queues for all media types , when choosing Customize and Row filter, you can now …

… in the planned release window of  January 9th/10th , 2024. The changes made in this release concern  Puzzel … notes ) has been given a new optional parameter. If you want that an agent whose agent application is not sending … a recent update to Puzzel Case Management. Microsoft O365 Tenant Connectivity : Removed a block that previously …

… included in the planned release window of  October 15th/16th, 2024. The changes made in this release concern Puzzel … that several users see, and this user (the owner) no longer wants to maintain this Dashboard or if this person has left …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… and json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Survey Language (optional). Default … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… information to the contact center. Bots integrated towards REST-apis. Puzzel Smart bot can be integrated towards customers rest API’s. This is done inside of the bot … top down.   A workflow can be triggered in different ways. It can be triggered by customer text queries. It can …

… Simplified Setup and Configuration Supsearch has been redesigned with a streamlined UI that makes it easier to … for improved navigation and workflow clarity. Fully backward compatible with all existing Supsearch configurations. … exception handling ensures sensitive or regulated cases always follow fixed paths. Built-in AI guardrails keep …

… Portal (in the upper left corner), and on page Real-time - Wallboard if you use the Puzzel logo instead of your own … in My log, now displaying the full message for better readability. The interface has been updated with a cleaner, … rule's outcome can influence the next. For example, Rule 1 can trigger a webhook to a remote system and map the …

… The main goal is to ensure that users across Norway have access to secure and reliable electronic … numbers, especially 5-digit numbers or numbers from the 815 series Advantages of Special Numbers Easily recognizable … trust in electronic communications. Contact centers must adapt by using approved number types for their operations …

… make a call through the application. Understand how to forward a call. Practice how to receive and respond to written … Options Face to Face Blended Approach Session Duration 1.5 hours Group Size per Session 1 to 15 attendees   Agent … you the practical skills on how the Smart Chatbot could be adapted or improved. Demonstrations and activities are …

… and they sometimes find the answer to their questions while waiting for callback, but they can not cancel the callback. … becomes 'personal' In the release notes for May 13th/14th 2025 we announced that each Reports subscription … can now insert articles directly into the Reply or Forward editor . Formatting is fully preserved, making it …

… in the Puzzel Contact Centre Solution April Release 2019, implemented in the evening of April 30th, 2019 The … dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … you to record a short message and listen to it right away, using your preferred headset. The test call is …

… Deletion Period: You can define in the application when you want the system to automatically delete tickets and customer … to this feature, Puzzel are not able to assume how you want these settings configured in your account.  Therefore, … settings will be set to the same settings as they have always been, however automatic deletion will now be set to ‘ …

… to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … Traffic direction.     country_destination e.g. Denmark, Norway, Sweden, Finland, etc Name of Puzzel billing entity.   … used by Puzzel for various operational purposes     gw10_idx   To be ignored, used by Puzzel for various …

… in the Puzzel Contact Centre Solution October Release 2019, implemented in the evening of October 15th, 2019. The … Hold/Unhold Alt+M Recording Alt+R Censor Ctrl+Shift+X Forward Alt+T Transfer Alt++ Consult Alt+- Send-Message … given that it’s available. This is similar to our current way of showing calendar information in the Catalog search …