443 results found

… of a pre-recorded message in an IVR. It is a powerful way to add a human touch to your communication approach … does TTS help communicate to customers in a personalised way, but it also makes the conversation more human and … and is likely to expand more. Messages can simply be typed to generate speech from a list of  language(s), voice …

… description is to give the customer a good understanding of what the data means so that the data can be used … vs Raw data In Puzzel Contact Centre there are several different statistical reports available in the … Archive, you can find details about each call (including recording), chat (including the written chat text) and …

… … Release Notes Puzzel Case Management January 26th 2026 …

… Puzzel Case Management/Puzzel Customer Insight with Amazon Simple Email Service (SES), ensuring your emails … If you would prefer to use your own email service for sending email, please follow our SMTP setup guide  instead.  … to be configured to send emails through the Amazon SES gateway, ensuring that emails are sent securely and reliably. …

… To edit a calibration session, you will need to: 1. Go to  … session in question. 4. On the dropdown bar, click  Edit  to enter into the session in edit mode. The option to edit key details of a Calibration …

… April 2019 Release is support for Trustpilot as a Social Media Source. This is another powerful integration, which allows a direct interface towards a Social media Source in this case, Trustpilot. … Clicking on the Add Trustpilot link will provide you with a simple popup, where one needs to enter the URL to the site, …

… queue report Calls X   Queue Queue overview for all media types All media types X   Queue Enquiry Registrations per Queue All media … X   Agent Details per agent per queue All media types   366 Agent Details per user group per queue All media types   …

… to see.  The tags you select here will appear as table headings on the imported contacts table and will also be … tags continue to be available to enable you to view the distribution of tickets according to any one of the imported tags. … Puzzel QA, …

… and sections in the left sidebar without automatically loading all articles. Articles will only load when you … a specific section. Why This Matters Previously, expanding any category or section would immediately load all of … it easier to find what you need. The navigation sidebar wasn't providing relevant information in these screens. …

… this:    You can now add a Widget to the Dashboard.    Edit a Dashboard To rename one of your Dashboards, simply … the name and click Enter, and then click Save. If you want to change a Dashboard's visibility status, click on the eye icon, change it and then click save. If you want to change content in a widget, click the edit icon in …

… are imported. Notes on contacts (if any) in Puzzel will disappear. Replace and append A contact in the file with an … be changed. One file can contain max 10.000 rows, so if you want to upload more contacts than this, you must split your …

… you through a free upgrade to the newest product version. Audience Visibility Control Take control of your knowledge base information confidentiality with granular audience visibility settings. Mark audiences as "Public" - … with review rights can access How to Use For authors who want to send an an article version for review, from "Version …

… To edit an evaluation: 1. Go to EVALUATE 2. Select Completed evaluations You'll be directed to the following screen: Step 1: Find and select … as you do when you evaluate a contact. (From Step 2 onward). The only difference being that in this case, you'll …