437 results found

… We're introducing new features that offer you enhanced ways to monitor your projects in greater detail: Display … out a variety of fresh dashboard elements for both the wallboard and agent dashboards, including: Scalars and lists … in CRM event list.  Fix for capital letters in CRM process modal.  Customer and contact info When clicking a field to …

… The last date of the Invoice period Unit price This will always show 0, as there is no unit price for the total Period Typically this is 1 as the invoice is issued … SMS - External platforms SMS sent via the Puzzel SMS Gateway API from a Customers business platforms. Others: …

… the “Max concurrent written requests improvement” that was announced in the preliminary release notes, was deployed … requests page) before its scheduled time In column Total in queue (and on page Queue details) after its … a text entry from the agent. The shown file name is a clickable link, but since the file is only temporarily stored …

… level, user group level or even for individual Agents. Warning if agent clicks pause/logoff while having ongoing … to the Puzzel Admin Portal , then find the property  Warning if agent clicks pause/logoff while having ongoing … or to log off while still being connected to a request a warning will popup on their screen: If the Agent selects No …

… Some rules: Valid format is HH:MM, all five digits must always be given. @time_to should be greater than @time_from … not in ('i') order by dte_start For agent 9999, find the total sum per event (and per pause type) between 08:30 and …

… associated to it.   Administration Portal Archive - Fast forward/rewind when playing call recordings We have done some changes to make it possible to do 'fast forward' and 'rewind' when playing a call recording in the … Including a fix for rendering Agent Assist URL's to clickable links in chat conversations.   Chat Application This …

… and a list of actions/processes that needs to be executed towards serving the customer or performing a generic task like … 100, "reservedUserId": 123456, "reservedUserWaitTime": 3600}", "type": "mail", "version": “1.0” } … the request entered the queue sessionTime Date-time string Total time of the request in the queue from the time it was …

… to give more information about put on hold, consult calls and transfer. hold : The number of times the agent … due to this agent clicking Put on hold and doing Consult calls. One agent can click Put on hold 0, 1 or several times and/or do 0, 1 or more consult calls before hang-up or transferring the call. Please note …

… filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page … a personal number in the user admin service, the number was not immediately removed from use in the dialler. UI …

… resulting in a smoother agent experience and reduced waiting time for customers. It is possible to create schemas …

… system itself (e.g. channel addresses or system forwarding addresses). Outbound emails to these system-owned addresses will be silently prevented A warning message will be shown in the UI to alert the agent … API responses now include category_choice_pages to indicate total pagination count for selectable categories … Release …

… even hundreds of thousands of recipients.    There are two ways of defining messages in Puzzel SMS Campaign. They are … the campaign in status screens later. Free text. Sender ID Type Choose type of sender ID you wish to use for the … e.g. King Kong (max. 11 characters) Short code, e.g. 1960 A default type will appear. This is set for each service …

… in displaying historical interactions and the contact card was not able to display contact details correctly. Contact … platform now handles this unexpected behaviour in a better way by ensuring only one request is sent to the queue. … attention from an administrator by displaying a count of total articles in the ‘Suggestions’ category as well as the …

… PCM Raw data Ticket-related tables cm_form_field_answers … (if nested) dte_created_at datetime2 The date the field was first populated (UTC) dte_updated_at datetime2 The date … b_first_response bit  Boolean. 0=false, 1=true. renderable_id int  ID associated to the renderable type …

… Microsoft Teams but can also be used for authentication towards custom/external widgets. This document shows a step by … Go to Authentication page and you will see the following warning as shown in the picture. Click on the warning to open the Migrate URIs window Select the URI and …