437 results found

… time (dte_start). At call set up (when written request was sent to agent) Duration (duration_tot_sec). From start … (as we do with shortened/extended wrap-up).     If you want to list all the conversation events and the … the caller is disconnected.   T he actual time the caller was disconnected is reflected in the finish time in the …

… a popup, where one can select all Dashboards that they want to see, as well as the precise order in which they want to see them in the tab with Dashboards:   More … you can now select queues for all media types if you want to only include some queues or exclude some queues. …

… to emails has the old format, that is, the format that was used on the old Reports page. This is slightly different …

… earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …

… of changes and additional features planned for a release on 20 January 2026 . The changes made in this release concern … on the evening of 3 February 2026 . From this point onward, legacy sign-in methods will no longer be available to … page - see above, we will always remove outliers Totals row added to the shift reports Toggle Source Weeks …

… that several users see, and this user (the owner) no longer wants to maintain this Dashboard or if this person has left … day gives an error 500 Some agents can't request shift swaps     … Release Notes, October 15th/16th 2024 …

… bot is an extension to Puzzel Digital Engagement and takes advantage of all the tools and features as a human agent … information to the contact center. Bots integrated towards REST-apis. Puzzel Smart bot can be integrated towards … bot. It only takes a couple of minutes per day and is preferably done by a member of the contact centre staff. …

… window before sending. Track your character count and total message volume using the real time counter situated …

… configure single sign-on (SSO) to Puzzel using an external identity provider such as Entra ID (Azure AD), ADFS or Google Workspace. Before you … configured external provider directly. Configure SSO with Entra ID (previously Azure AD) Configure SSO with Salesforce …

… Select the category/section in the left panel you want the article to be in (since an article must belong to a … current date and time is selected Select the language you want ot create the article in from the drop down menu Click … view count. To delete an article, select the article you want to delete to open in the editor and click on the delete …

… Subscribe to our status page to be notified about maintenance on the Puzzel … emails, and less severe incidents are only notified on the status page ( https://status.puzzel.com ). Recently, we have also changed the categories that determine the notifications you …

… that matches any URL, and has an outcome configured to always trigger a generic start interaction panel. More complex … This can be achieved by enabling the option “Always evaluate this rule” (see Fig 1 above). All rules with … “total_sum” in the visitor’s browser is >1000   Open image-20250612-122121.png   … Rules engine for Chat (new) …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… profiler til brugergrupper. Hvis du ændrer indholdet i en skabelon, opdateres alle gruppeprofiler, som er baseret på denne skabelon. På denne side kan du oprette profilskabeloner.          En skabelon indeholder flere …