443 results found

… Generate sound files from text (aka Text to speech for IVR Audio)  is a subscription based add-on module.  With Generate … you. Click the play button in the player once more if you want to listen to it again. Strange or special words might … characters like <, >, #, &, % are not allowed. If you want to include a web address  in your script (e.g. …

… better support for the omni-channel concept, linking the different channels closer together and increasing the … for opening new, future channels in an effective way, and enables us to empower our partners and you to do … relevant to invoicing tasks and queries. This is just a simple example, with the module also offering functionality …

… resulting in a smoother agent experience and reduced waiting time for customers. It is possible to create schemas … the support request and facilitate the agents’ understanding of requests, ensuring empathetic delivery through … efficiency during inbound peak times by automatically adding attributes to triage tickets when common business …

… This article provides an overview of changes and additional features included in the Puzzel Contact Centre … of a new App in Azure AD.  With MSAL, authentication towards Azure AD will be experienced as smoother and less … Appointments" is enabled, in addition to authentication towards Azure AD. Improved Teams search We have improved our …

… even hundreds of thousands of recipients.    There are two ways of defining messages in Puzzel SMS Campaign. They are … The mobile numbers of the message recipients will always be uploaded from a file. The way in which messages are adapted, the format of the files …

… panel will now 1) display more detailed reasons if no reply was generated, and 2) show GenAI guard scores, etc. In a popup If clicking on … Studio diagnostics page would show the following error: “TypeError: compile() arg 1 must be a string, bytes or AST …

… This article provides an overview of changes and additional features included in the Puzzel Contact Centre … . Unfortunately, the release of the  Agent Application was not deployed as planned, due to technical issues. The … Sound setting - allows sound to be toggled on/off via a simple button in the Busylight widget within the agent …

… Microsoft Teams but can also be used for authentication towards custom/external widgets. This document shows a step by … URI, you will only need to add more permissions listed in Adding permissions to Microsoft Teams section . You will not … Go to Authentication page and you will see the following warning as shown in the picture. Click on the warning to …

… time (dte_start). At call set up (when written request was sent to agent) Duration (duration_tot_sec). From start … (as we do with shortened/extended wrap-up).     If you want to list all the conversation events and the … the caller is disconnected.   T he actual time the caller was disconnected is reflected in the finish time in the …

… the planned release window of  October 5th to October 9th , 2023. The changes made in this release concern  Puzzel Sales … with this outcome.  Click the outcome title to get last 200 customers for selected outcome.  Toolbox memory, your …

… notes ) has been given a new optional parameter. If you want that an agent whose agent application is not sending … also needs to be changed. Contact Puzzel support if you want to change a Dialler variable name and you need … to be more understandable.   Bugfix On page Real-time - Wallboard , if you opened the Queue settings part, the …

… morning of 1st December 2021. These are categorised as additional features, improvements to existing and bug fixes. Puzzel WFM Additional Features Planner Portal Agent Preferred Shift Start … the proportion of agents that will be scheduled according to their preferences. To use this feature, you must …

… Softphone Softphone is essentially a software-based phone that mimic the functionalities of a desk … a phone interface in the Agent Application, complete with a dial pad and call handling features such as Mute, Hold, and … customized to fit the needs of the the organisation. A very simple button would only ask for the caller's phone number, …

… to configure single sign-on (SSO) to Puzzel using an external identity provider such as Entra ID (Azure AD), ADFS … id claim. An easier, but in some cases, less secure way is to use email as claim. In this case it is just a … be: https://app.puzzel.com/agent?idp=864546B6-CD85-42FF-97D8-E9D921F130E4 Note that the “Scheme” value can be …

… This article provides an overview of changes and additional features planned for a release on  Nov 12th, 2024. … be deployed. If an Admin Portal user had selected a custom Wallboard logo and you tried to delete this user, the logo … the rule being disabled if the associated customer record was deleted (e.g., due to GDPR settings). The dependency …