106 results found

… "1.0" \ }' 'https://auth.puzzel.com/api/Authenticate/LogIn' Request URL https://auth.puzzel.com/api/Authenticate/LogIn Refer to … auth.puzzel.com/swagger/ui/index#!/Authenticate/Authenticate_LogIn for the swagger documentation.  Response Body { …

… Sales Intelligence Dashboard The dashboard provides a new, modern interface, … the dashboard, navigate to the dashboard tab in the admin menu.  Click the +button to create a new Dashboard.    When …

… when rules are protected versus editable New Feature: Swagger UI Documentation What's New: API Documentation Link: … to the newly introduced API documentation powered by Swagger UI. Interactive Reference: Easily browse, search, and test API endpoints with a modern, interactive interface. What's Included: …

… duration. Each record consists details about when the case was opened and closed, case type associated with it, the queue it was in, the closure and outcome of a case.   You can also … information about the case including the opportunity that was identified, solution presented and the outcome of the …

… This library contains the following elements: modernizr-2.8.3.js knockout-3.5.0.js moment.min.js (version … starrr.js used to present star-icons in the survey If you want to track the chatter’s browser activity (see separate …

… Users have the option to create a case by clicking on the “Create a new case” button. At the centre of the screen if they haven’t … menu with available forms (configured in Puzzel Case Management) that users can choose from depending on their …

… The best way to determine whether callers should be able to access …

… will allow end customers to share their browser pages and video in real-time with your contact centre agents while … download is required at either end and the real-time video uses WebRTC technology which is native in all modern … assist their customers in their digital journey through a video call for a more satisfying and empathetic user …

… Puzzel color scheme and fonts, ensuring a more cohesive and modern user experience across the entire Puzzel product … panel will now 1) display more detailed reasons if no reply was generated, and 2) show GenAI guard scores, etc. In a … Added an indicator to show if a response sent by a mailbot was sent as an actual reply or a hidden note. Expanded …

… should route between nodes.     What’s New A cleaner, modernized interface for building and reviewing matching … only match if context X and visitor says Y) in a clearer way. Less complexity when maintaining flows—clearer rules, … options (Examples/Classifier) offer flexible and scalable ways to detect user intent beyond static keywords.   Learn …

… self-service tools, designed to meet the evolving needs of modern, competitive contact centers. To support this …

… Before you can set up two-factor authentication on your … on an authenticator app and download it on your device. Puzzel ID accounts are compatible with a range of … and insert it before clicking “Validate”. Success! You have added an authenticator app as a two-factor authentication …

… Puzzel is committed to delivering modern, unified solutions that help our customers capture … As part of this journey, we are retiring our legacy Bot Gateway. Bot Gateway will reach End of Life on June 30th, 2026. The Puzzel …