268 results found

… engine Previously imported forecasts will still show these problems To resolve this for existing forecasts that show these problems, please export the forecast, import it again & make …

… The queue overview enables you to monitor both agents and queues in your contact centre, per display queue. (See Display Queue Settings ). The page refreshes …

… Exclusion Conditions (optional): Define rules to remove unwanted sections (e.g., footers, disclaimers). Click Convert …

… notes ) has been given a new optional parameter. If you want that an agent whose agent application is not sending … also needs to be changed. Contact Puzzel support if you want to change a Dialler variable name and you need …   Statistics report Service level - end of life The report Total overview that most customers have access to, shows …

… interrupted by incoming calls/requests, there are different ways to do this. Before you conclude what is the best … e.g. " Outbound mode" containing only Phone.If an agent wants to make several outgoing calls without being … time in status Connected (speak time), in Wrap-up and the total time in Pause is reported in Real-time Ticker User …

… already generated queue event with result_code=q. If you want to report total number of requests to a queue, you … the caller orders Callback in queue to the queue he/she was waiting in. However, some customers require that callbacks …

… by the bot? What percentage of chats were covered by flows? Before using the Statistics page, make sure to … cases where a user chooses to leave or transfer (e.g. “I want to speak to an agent”). Flow nodes : Represent entry … Visits The Node visits section shows how often each node was triggered during the selected period: Add nodes using …

… currently on all websites connected to the account Visitors waiting for dialog The number of visitors that are in queue waiting to interact with an agent Active dialogs The number … Yesterday, 7 days, and 30 days. It gives you a glance of total number of dialogs you have had with visitors, total …

… Puzzel can on request deliver detailed Invoice CDR reports for download. This is typically for partners where it is agreed that the Partner invoice their customer for traffic usage on the Puzzel … Kundesenteret Puzzel Contact Center Usergroup rdirname INVOICE Rating Direction rtypename REVENUE Rating type name …

… call the next ready agent. The caller will be unaware of this. The agent that was engaged/busy will not get the call registered as offered … a caller that has ordered call-back is counted in column Total calls  and in column Call-back requests . This caller …

… planned release window of  January 23rd and January 24th , 2024. The changes made in this release concern  Puzzel … November 14th 2023, December 12th 2023 and January 9th 2024.  From now on we will only show the menu item Reports … the activity calendar … Release Notes, January 23rd/24th 2024 …

… are shown.     From here you can change time period if you want something else than Yesterday click arrow down or Show … time period when you select a report is Yesterday . If you want to see the report for Yesterday, simply click View … xlsx unless you change it to CSV.   If you want to include Total row(s) in the downloaded xlsx file, please tick …

… (1), Busy(1), Busy (2) or Connected (1). If several chats wait in queue and an agent who can handle e.g. 3 chats … for the logged on agent whose Puzzel agent application was unavailable will have result_code=c.   Who ended the … (e.g. if the chatter does not answer), the agent will get a warning, and if agent still ends the chat, the Initiation …

… Shift Hours Report This report gives a detailed summary of total number of hours worked by each agent less the unpaid … Activity Summary Report This is a summary report about the total hours worked by an agent and the time spent on other …