174 results found

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service … survey 1. Invoke the SendSurvey method in the consumer API Example code using rest tag and json body:    <assignlocal …

… A solution can be set up with dialler functionality. The Dialler enables your supervisor/administrator to upload a … yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… called Chat (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …

… panel will now 1) display more detailed reasons if no reply was generated, and 2) show GenAI guard scores, etc. In a popup If clicking on … Studio diagnostics page would show the following error: “TypeError: compile() arg 1 must be a string, bytes or AST …

… This library contains the following elements: modernizr-2.8.3.js knockout-3.5.0.js moment.min.js (version … starrr.js used to present star-icons in the survey If you want to track the chatter’s browser activity (see separate …

… any details need to be edited based in the participants feedback after reviewing the meeting. Reports The  Reports … add, edit, remove data from Quality, Insights and (general) Feedback at any time prior to the meeting being finalised. …

… profile, click on the user group name.   Change content in existing profile You can delete a skill or change skill level … for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … are shown in this window.   Set the correct skill  level (1-9) on the media type (s) (Phone, Email, Chat, Social) and …

… self-service tools, designed to meet the evolving needs of modern, competitive contact centers. To support this …

… to himself, to another named agent or to any agent on queue x (that is, no reserved agent). The task is sent as a … not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… to sign in with Puzzel ID here .    From 03.02.2026 the old way of signing in to the Agent Application with username and …

… modern, unified solutions that help our customers capture feedback seamlessly across every channel. As part of this … launch surveys with a flexible, easy-to-use editor Collect feedback across channels, including SMS Access advanced …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can … from the user during the period. Any cancellations or credit adjustments to outcomes made before the competition do not affect the results, so competition results cannot be directly compared to, for example, a performance report. You …

… until the caller hangs up. Then a new session when Puzzel calls an agent and the one that ordered CiQ. When events for … in dte_updated. It is possible to configure that Puzzel calls the one that ordered callback first, and then call an … events will arrive in the db later, that is, after the calls are done:   Delete Callback request from Queue If a …

… channel types (e.g., Email → API → Email) did not always record timeline events for each switch. All channel … Ensures consistent ticket data synchronisation Autoforward Timing Improvement Improved the timing of auto-forwarded emails from filter rules to execute at the correct …

… alert. Puzzel is continually working to improve our software and services to stay abreast with the new technology … The old method of Authentication will be superseded by the Modern Authentication service[ auth.puzzel.com ]. Customers …