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… to the new page in Admin Portal, it will show all your existing Categories and topics, and here you can add new … that several users see, and this user (the owner) no longer wants to maintain this Dashboard or if this person has left … a wider range of character encodings, including non-ISO-8859 formats. This ensures proper text rendering and accurate …

… This document provides an overview of changes and additional features included in the Puzzel Contact Centre … enable agents to search for contacts in Teams in the same way as you can for other sources. As for our current S4B … your agent guide the customer easily and securely through a simple step-by-step identity verification process in chat …

… details and calendar. With sufficient access, you can edit some of these details. Maximum 500 contacts are listed … access, you can Delete an appointment (an event). Adding an appointment If you have sufficient rights, you can … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… This is very similar to adding a Private Facebook Source. In the prompt below, choose … the Message type and entering a meaningful description: … Adding a Facebook Public Source …

… To edit role titles, configure the permissions assigned to each … set of permissions which can be accessed by clicking the Edit link. The original person who set up the account is … go with this role, can access all parts of the system.  Editing roles & permissions If you use titles which are …

… to allow selection of a specific subset of data: If you want to focus on a very small subset of the data, simply … renders initially, it may look something like this: If you want to focus on a specific range - for example, the initial … past few months is too big, this can be broken down into individual Months.  Let us see what impact this can have. In …

… of their account.  For more information on what to expect with the New Traffic Invoices, which will be …

… Dashboard The dashboard provides a new, modern interface, simpler setup tools, and great options for customization it … Click the +button to create a new Dashboard.    When editing a dashboard you can:  Set a name Make the dashboard … group You can also add sales competitions Agent dashboard always shows data from current day.       … Dashboards …

… the name of either the queue, agent, or catalog contact you want to transfer the call to. If 'Phone' is selected, simply type in the phone number. When you have found who or what to … in the name of either the agent or catalog contact you want to consult. If 'Phone' is selected, simply type in the …

… to the access point, associated with the service Message type this dictates the types of message that can be fetched. Private message will … this is already a Private message channel, the Message type field is not modifiable. One can proceed to select a …

… Puzzel Ticketing. To create an auto response system, or a simple autoreply message, you use the same steps and … the text page. You can now key in the required message you want to auto respond in the template body box. You are …

… subflow can handle login verification and be reused across different interactions. Key Features of Subflows … a Subflow Follow these steps to create a subflow in BotStudio: Navigate to the Subflows page under the Advanced tab. … Open the Conversation Flow page. Locate the area where you want to integrate the subflow. Add a new child node and …

… To edit the phrases used to encourage agent-feedback during an … feedback  tab By following the navigation prompt, you'll be directed to the following screen When building a scorecard, you can choose whether or not to prompt …