167 results found

… in the planned release window of  Oct 29th and 30th, 2024. The changes made in this release concern  Puzzel … productivity rules.   … Release Notes, October 29th/30th 2024 …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent … json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Define …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can … report. You choose which value to compete on, such as order value, booking, orders per hour, number of surveys, sales rep commission, …

… details and calendar. With sufficient access, you can edit some of these details. Maximum 500 contacts are listed … access, you can Delete an appointment (an event). Adding an appointment If you have sufficient rights, you can … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… timeline. Customer Intelligence Panel:         Ticket list was not being displayed for some of our customers. This has …

… Message templates Gradually rolling out in November 2024 Agents can use …

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … listener will receive a call immediately.  If the agent you want to monitor is not engaged in a Puzzel call, you/the … be called. Please note there is no guarantee the agent you want to monitor will receive and answer any call from Puzzel …

… Over the past year, we have gradually moved towards more agile and frequent release … and improvements can be released at any time, without waiting for scheduled maintenance windows. What Does This …

… Tags are a great way to label specific Tickets & Queries.To add new Tags, go …

… contact Puzzel Support if you would like access. New rule type: Static A Static condition is not performing any … or “Never match”. “Always match” can be used as a fallback rule in the bottom of the rules list when no rule with … false when evaluated by the Chat (new) rules engine. Such conditions can still be useful in rules created to only be …