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… CRM Presence Hub (NO, SK, DK) Digital Engagement Bot Gateway Google Analytics Digital Engagement Generic API … NetNordic Partner Connect SIP Trunk Premium SMS (Norway only) Gold Access number [/collapse] … Add-ons …
… we’re excited to unveil the new Puzzel Chat — a step forward in conversational technology that delivers smarter …
… 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may want to not get any more requests for a specific Post, … which lets the agent choose the type of filter that they want to apply. This looks like this: The types of filters …
… access restrictions applied to their account will see this warning on any restricted page: Report filters will also carry the same warning, with the Data Capture Response disabled for …
… 21:00 - 01:00 CET Infrastructure Windows 21:00 - 01:00 CET 2026 January Jan 6, 20 Jan 13, 27 2026 February Feb 3, 17 Feb 10, 24 2026 March Mar 3, 17, 31 Mar 10, 24 2026 April Apr 14, 28 …
… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId , are synced towards the Puzzel Catalog. In the image below these two new …
… https://example.logicalware.com?ipd=ms-entra-id Bug Fixes HTML Template Formatting …
… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … two new fields, TenantId and ObjectId , are synced towards the Puzzel Catalog. In the image below these two new …
… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal … Made Call history and Call Details widget optionally always show information for the latest call Made iFrame widget …
… on the Edit user page in the Puzzel Agent Application. Wallboard, API and Chat bot users For Wallboard, API and Chat bot users, Admins should change user type from Person to API/Wallboard/Chat bot in the Admin Portal. In the case that a …
… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service … a SMS to the end-user with the first survey question The 2-way SMS handler will process incoming responses from the …