230 results found

… length of time (Default is set to 8 hours), the system must wait to check for missing PCC requests against applicable … Name option is enabled. Select the queue from the list you want all the scheduled tasks to be assigned to. Copy case …

… Puzzel Video Chat allows agents to seamlessly switch from text chat to a video call when a case requires more personal interaction or visual assistance. The video chat is fully web-based and does not require any …

… CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …

… we’re excited to unveil the new  Puzzel Chat  — a step forward in conversational technology that delivers  smarter …

… 2019 Release. It aims to reduce the number of requests towards the Agent Application. As an example, a company may want to not get any more requests for a specific Post, without necessarily pausing or disconnecting the whole Source. Filtering is triggered by an …

… access restrictions applied to their account will see this warning on any restricted page: Report filters will also carry the same warning, with the Data Capture Response disabled for …

… be provided prior to each window. Please note that we always strive to conduct the maintenance with minimal service …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… performance by enabling them to understand their score, feedback on evaluation and receive a coaching programme … in different systems, creating obstacles in seeing how feedback is acted on by agents.   Consolidating data from … Lastly, there is a lack of insight into effectiveness of feedback and coaching.  Puzzel QA helps QA teams deliver …

… https://example.logicalware.com?ipd=ms-entra-id Bug Fixes HTML Template Formatting …

… Permission setup Configuring the Sync Client General tab Puzzel tab Azure tab Contacts tab Appointments tab Enabling … from an external source into the Puzzel catalog. This provides the agent with a view of all available contacts and … adds support for Puzzel ID. You're required to configure a OIDC client with assigned product access (PCC). It's …

… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal … Made Call history and Call Details widget optionally always show information for the latest call Made iFrame widget …