261 results found

… SMS services! As part of our ongoing commitment to providing you with the best, most secure, and user-friendly … transition, we are here to guide you every step of the way. What do you need to do? When the migration is complete, … We’ll provide clear instructions to make this process as simple as possible. Puzzel ID: Enhanced Security and Simple …

… the articles into categories will help reduce complexity of the layout and favours consumption of information … at the top of the left pane   When the buttons appear next to each category, navigate to the one you want to edit and click the pencil icon next to it    A pop …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service … survey 1. Invoke the SendSurvey method in the consumer API Example code using rest tag and json body:    <assignlocal …

… Creating the intents.   1. Go to intents in the main menu 2. Click the plus sign, to create a new intent 3. Name your … information” 4. Add the following training sentences 1. “I want to know more about” 2. “I want to have some information” 3. “Can I have the latest …

… completed evaluation. Step 3: Edit the results and/or any feedback Editing Summary data: You can edit all of the … as you do when you evaluate a contact. (From Step 2 onward). The only difference being that in this case, you'll … be presented with the previously completed scores and feedback that you can edit/overwrite. Submit: When you have …

… a date range The analytics overview The analytics over time Feedback All questions Respondents                           …

… our Community or simply submit  a support request. Please feel free to give us feedback and suggestions for improvement. If you miss …

… modern, unified solutions that help our customers capture feedback seamlessly across every channel. As part of this … launch surveys with a flexible, easy-to-use editor Collect feedback across channels, including SMS Access advanced …

… for enabling/disabling rules are disabled • Clear Visual Feedback: Tooltips and indicators show the current mode … when rules are protected versus editable New Feature: Swagger UI Documentation What's New: API Documentation Link: … to the newly introduced API documentation powered by Swagger UI. Interactive Reference: Easily browse, search, and …

… Inbox shows a set of actionable items including: Feedback (items containing feedback which may need to be actioned) Expired articles (a …

… an evaluation, with an embedded link to the evaluation. Any feedback that was previously quarantined will also be notified to the agent and any managers that were copied into the feedback The original evaluator is notified of the outcome …

… occasionally evaluate one of their own contacts is a great way to engage those team members who want to take more responsibility for their own performance, … a great way to help team leaders to deliver more effective feedback and coaching. Encouraging an agent to self-score …

… Admin Portal, Puzzel Agent Application, Puzzel Chat (EUWA) and Puzzel Case Management.  Note that some of these … The Survey Designer empowers you to create different survey types from templates, schedule them across channels and at … to learn more about Puzzel Customer Insight. Puzzel Chat (EUWA) Support for Puzzel Customer Insight will be added to the …

… from all agents and get an overview of the most common types of requests. This feature can be displayed as a side … Mark as unanswered/voicemail - Check here if the call was actually answered, but by the contacts answering … youre not available at the rescheduled time or if Any agent was selected. What happens at the rescheduled time? If you …