223 results found

… Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button …      Improvement If one incoming call contains more than 1 recording (due to call transfer), the Play button contains …

… Center with a “What You See Is What You Get” interface for designing your chat interaction plans. The Control Center is designed for administrators - no HTML or coding skills …

… Go to Apps -> App Manager and edit the application you want to place the phone capability in. For example : Service …

… success. Puzzel Case Management offers two distinct ways to access and analyse data: The PCM Report Builder and … of PCM Raw Data lies in its flexibility. Users can design custom SQL lookups to extract precisely the data they … with these tools, offering deeper insights. If you want to fetch the PCM Raw data and store it in you own …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… Flows are built in the Call Flow Tool. From this release onwards, it's possible to upload a new audio file directly … and that the Puzzel ID field is empty If you have any  Wallboard  users, please make sure you have set User type to … update and reallocate the original request to its new designation. This not only streamlines the process but also …

… Puzzel automatically allocates the request that has been waiting the longest time, relatively speaking (highest … function. Light & Dark Mode The application is specifically designed with Light & Dark modes.   Dark mode reduces eye strain and is designed for prolonged working sessions. It allows easier …

… mappings using JSON Path to define the link between the expected JSON response attributes and the corresponding … the index of the first occurrence found when searching backwards. ArrayAction Property   Type   Description   … information is comprehensive and up-to-date. Please be aware that the 'Outbound Integrations', 'Event Rules', and …

… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows a … in the Puzzel platform, and is used e.g. to create more readable content in archived chat logs, etc. - " Description …

… information that should be presented in a prominent way. For more information on this, please see the relevant … insights about your customers in your market, their wants and needs, and the important areas your business can … We have made several small improvements in the survey designer, conditional logic, reporting and visualisation …

… recognizable, and clear—before, during, and after the call. 1) What iOS does with unknown calls Silence Unknown Callers: … (very short calls, aggressive redials, frequent number swapping). Risky patterns reduce number reputation and … works—no Siri required A) Be consistent and recognizable Always present a visible CLI/ANI (never “No Caller ID”). Use a …

… which you need to modify Enter the new value, which you want to associate with the key Click on the Save Changes …

… to greater customer satisfaction. Puzzel QA facilitates in designing and building scorecards to suit your organisation … Calibration and Automation:  Calibrations are a great way of determining if the evaluators are grading the …

… Layout. Here is the link to where you can read up on how to design your own layout: …