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… The design process is interactive: click what you want to change. Customizing Elements: Click directly on any …

… Centre Management" collapsed="collapsed"]  Puzzel WFM   Puzzel Quality Assurance  Customer Insight  Performance Management  Raw data  Text to Speech (TTS)  Voice Bot  Digital Engagement …

… information” 4. Add the following training sentences 1. “I want to know more about” 2. “I want to have some information” 3. “Can I have the latest … regarding” 4. “I'm interested in knowing more about” 5. “I want to know more about”   This will give you an intent with …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …

… select ‘Subscribe’ Click ‘Manage Subscription’ or ‘Manage Existing Subscription’, and an email will be sent to you with … These types of incidents are called P1-Highest and P2-High in Puzzel’s SLA. For a full overview of our SLA see … phone please call: (DK) +45 70 90 88 00 (UK) +44 333 300 0066 (SE) +46 (0)8 4000 4000 (NO) +47 21 89 89 89 (FI) +358 …

… Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button … monitoring .   PS We are also showing in Archive if a call was silently monitored (who ordered and who listened), and …

… included in the planned release window of  November 23rd to November 30th , 2023. The changes made in this … customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links …

… supported. Schema   Attribute name   Sub-attributes   Data type   Example   Description   SCIM Core 2.0 User … Europe/Oslo The user's time zone in the 'Olson' time zone database format. groups   complex   A list of groups to … for a user.   Schema   Attribute name   Sub-attributes   Data type   Example   Description   Puzzel data …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent … json body:    <assignlocal variable="surveyId" value="2b156ca0-7562-4f2e-b851-e51f0bc27647"/> <!-- Define …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … creative the Agentic node is in its responses. Range: 0.0 – 1.2 Low temperature (≈ 0.0): More deterministic Less …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … with a UI, then this is probably the grant type you want. Client Credentials: typically used for backend …

… The bot has matched an intent, and also an entity which was set to memory as a variable. The bot will now respond …

… in the Puzzel Contact Centre Solution April Release 2019, implemented in the evening of April 30th, 2019 The … dialler calls, where auto-answer is hard coded to always be enabled. Test call To help you check the quality of … you to record a short message and listen to it right away, using your preferred headset. The test call is …