175 results found

… for Business but can also be used for authentication towards custom/external widgets. This document shows a step by … application in order to authenticate the user (agent) towards Skype for Business. Configuring Skype for Business App … Go to Authentication page and you will see the following warning as shown in the picture. Click on the warning to …

… since these would invalidate the survey. Video Tutorial Watch our video tutorial on the Survey Designer's Elements …

… sales process, such as Subject and Weight , if you do not want to allow free text, which is the default setting.   …

… issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first … user admin interface.  Added the capability to view call forwarding settings for users in the user list. This feature …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… information that should be presented in a prominent way. For more information on this, please see the relevant … insights about your customers in your market, their wants and needs, and the important areas your business can … Puzzel Customer Hub access to 10 or more organisations, was causing the Puzzel Customer Hub login process to fail. …

… more) caller_on_hold_sec : The number of seconds the caller was on hold due to this agent clicking Put on hold and doing … add_originating : If an Additional calling party number was sent together with the caller’s number and destination … leg_type : Shows the type of call this conversation event was. The most used values are: Agent: Call to agent from …

… Puzzel Support for assistance. If the time module you want to edit is being modified by Puzzel, you will not be … contact Puzzel Support. Modifying a time module: If you want to make changes to a time module, click on the modules … or delete time periods. The value in the To field should always be set one minute before the desired ending time. This …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …