1868 results found

… of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as … you assign to each agent would be 4. Alternatively, if you wanted to replenish work-queues on the 1st day of every …

… the agent is involved in calls/chats etc)   Column Name Datatype Description rec_id Int Primary key. Internal, … When the start of the event occurred. profile nvarchar(100) Name of the profile the agent used at (last) login. … in and out, and moving into or returning from pause, will always have a duration of 0. Though, working against the table …

… There are different reports available on different reporting levels. Reporting Level Report name Traffic Group by time available Max days … in article Why different numbers on different reporting levels?   … Report overview Reporting levels Statistics … …

… The logs will show the latest changes is the chatbot. Logs will give you reports on Workflow log Intent … found under the settings menu. [/collapse] … Puzzel Smart Chatbot, Puzzel Bot Trainer, Chatbot how-to, configuring chatbot, training chatbot, …

… must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' … Contact centre solution identifier.   platform text PCC Always “PCC”.   customerID text 19000 Puzzel customer that … Case management solution identifier   platform text PCM Always “PCM”.   customerId text 19000 Puzzel customer that …

…   Ciq Ciq is the short form of Callback in queue. CiqType Whenever a Ciq is ordered it must be specified if the … in personal queue (if configured) so that the caller can wait until the agent becomes ready. The agent can put an … in queue has at any time a SLA score equal to actual wait time now relative to the SLA. A request that has waited …

… Exclusion Conditions (optional): Define rules to remove unwanted sections (e.g., footers, disclaimers). Click Convert …

… they should be included.  See more details about different types of surveys  here .  Column Name Datatype Description … back to Puzzel’s internal system. customer_key varchar (100) The customer key (number) for the “owner” of the survey … standard for country codes is used (for example ‘NO’ for Norway, ‘SE’ for Sweden, and so on). related_iq_session_id …

… , and the new product documentation is available here . Types of banner Banner can be of 5 types: Dooreye banner : This is the most common or preferred … is done only once Do once timeout until next intro : If you want to change the timeout until next intro to a value other …

… release implemented in the evening of April 20th, 2021.  The changes made in this release mainly concern the … Portal , Agent Application , Chat Application ,  Bot Gateway, and Agent Assist . Note that some of these features may … – Administration) New Queue overview report for all media types Today we have different statistics reports on queue …

… @FromDate datetime, @ToDate datetime, @customer_key varchar(100) set @FromDate = '2025-11-01 10:00' set @ToDate = '2025-11-01 10:15' set …    ce.dte_start,    ce.queue_key,    ce.media_type_id,    ce.result_code,    ce.alert_ms, …

… and column order Limit time range Group by time Visual type (table and charts)   When you have selected a report … done the needed adjustments in a standard report and you want to save it as a Custom report, click Save as . In the … in the report, click anywhere in the Select Columns field (1) to expand it. Don’t click the ‘x’ on an item unless you …

… More automated ways to get closer to your customers - Call Flow Tool …     The Call Flow Tool (CFT) now offers more automated ways to get closer to your customers with the addition of … within automated text messages. In this guide, we will walk you through the functionalities of both modules and how …

… for a new file on Puzzels FTP server periodically (every 15 mins), and if a file is found, then its imported and … /AgentAssistContactsImport/Archive Configuration File type : Choose the file extension from the drop-down list of … file type csv, the columns are numbered (Column 0, Column 1) For file type xls/xlsx the columns are labelled with …