1912 results found

… should now see a page showing if the provisioning operation was successful or not. If any error occured, there are error … and groups to the Puzzel ID application Typically you don’t want all the users / groups in your Entra ID directory to …

… the agent is involved in calls/chats etc)   Column Name Datatype Description rec_id Int Primary key. Internal, … in and out, and moving into or returning from pause, will always have a duration of 0. Though, working against the table … “link” to the corresponding record in table call_events is wanted. To separate this from phone calls (avoid value …

… Exclusion Conditions (optional): Define rules to remove unwanted sections (e.g., footers, disclaimers). Click Convert …

… queue report Calls X   Queue Queue overview for all media types All media types X   Queue Enquiry Registrations per Queue All media … X   Agent Details per agent per queue All media types   366 Agent Details per user group per queue All media types   …

… questions to your contact centre? There is more than one way to look at performance. Number of conversations Number … the download button. [/collapse] [collapse title="Set case types" collapsed="collapsed"] To gain better statistics, you want to set case type on your customer journeys. This is …

…   Ciq Ciq is the short form of Callback in queue. CiqType Whenever a Ciq is ordered it must be specified if the … in personal queue (if configured) so that the caller can wait until the agent becomes ready. The agent can put an … in queue has at any time a SLA score equal to actual wait time now relative to the SLA. A request that has waited …

… and TenantID must be added and mapped to the same ID that was used in the sync client before: if id was given the mapping 12 in the sync client, ObjectID needs … catalog admin if the TenantID (In this case “ puzzel.com ”) was given the mapping 13 in the sync client, TenantID needs …

… they should be included.  See more details about different types of surveys  here .  Column Name Datatype Description … standard for country codes is used (for example ‘NO’ for Norway, ‘SE’ for Sweden, and so on). related_iq_session_id … but in UTC * * New columns available from db v2.4.3.0  ** Changed from varchar(10) to varchar(50) in …

… , and the new product documentation is available here . Types of banner Banner can be of 5 types: Dooreye banner : … If selected, the banner will only perform intro once every 60 mins Once per template: This needs to be selected in … is done only once Do once timeout until next intro : If you want to change the timeout until next intro to a value other …

… Centre Solution release implemented in the evening of April 20th, 2021.  The changes made in this release mainly concern … Portal , Agent Application , Chat Application ,  Bot Gateway, and Agent Assist . Note that some of these features may … – Administration) New Queue overview report for all media types Today we have different statistics reports on queue …

… supported. Schema   Attribute name   Sub-attributes   Data type   Example   Description   SCIM Core 2.0 User urn:ietf:params:scim:schemas:core:2.0:User id   … must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' …

… datetime, @customer_key varchar(100) set @FromDate = '2025-11-01 10:00' set @ToDate = '2025-11-01 10:15' set @customer_key = 'your customer key' …

… a popup, where one can select all Dashboards that they want to see, as well as the precise order in which they want to see them in the tab with Dashboards:   More … you can now select queues for all media types if you want to only include some queues or exclude some queues. …

… and column order Limit time range Group by time Visual type (table and charts)   When you have selected a report … done the needed adjustments in a standard report and you want to save it as a Custom report, click Save as . In the … standard report each custom report is based on. If you want to update an existing custom report, open this custom …