141 results found

… yellow state like admin, break, training etc) or log off, always click pause (or log off) when you are in status Wrap-up …

… or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … Please note that the value in the 'To' field should always be set one minute before the desired To time. This is …

… Each user group (with agents) should have at least one group profile (to be able to log on to answer requests). All user … for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and …

… Overview The Health section in BotStudio helps monitor the chatbot’s performance, detect errors, … the Analyze & Debug section of the main navigation in BotStudio.   Health Features The Health section provides five key … Recompute Checks – Refreshes all health assessments. Edit Health Settings – Adjusts thresholds for various checks …

… match IP addresses within CIDR subnet ranges (e.g., 192.168.1.0/24). Subnet range matching now works correctly for … channel types (e.g., Email → API → Email) did not always record timeline events for each switch. All channel … Ensures consistent ticket data synchronisation Autoforward Timing Improvement Improved the timing of …

… not updated. The initiation event’s start is when the task was created, and it’s end when the agent finished the task. … queue event with start at scheduled time, duration until it was deleted and result=d is created, in addition to the …

… with the content of original module’s data, which is afterwards immediately activated . for every SharedTime module … of the page Services=>Editor , which is afterwards immediately activated for every XSLT file from the  … with content of original module’s data, which is afterwards immediately activated; for every XSLT file from …

… The following updates will be made to Puzzel WFM on 23rd of March 2021. These are categorised as additional features, improvements to existing and bug fixes. Additional Features Planner Portal … in this release. … Puzzel WFM - Release Notes March 23rd 2021 …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first …

… More Impactful Conversations   At Puzzel, we're committed to empowering customer service teams with cutting-edge tools … , and  deeply personalized experiences  at scale.   To support this innovation, we will be  retiring all versions of … ordered rules—each composed of one or more condition‑sets, allowing you to orchestrate dynamic visitor journeys …

… a request at help.puzzel.com to have this feature enabled. 2. Access Outlook Integration: Head to: Settings -> … the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … the IDs in the red circle above, to target the queues you want to fetch information from. It should then be specified …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …