143 results found

… Puzzel Traffic Invoices are changing!   We are introducing a new Puzzel Traffic Invoice format, so recipients can benefit from a simplified … For more information on what to expect with the New Traffic Invoices, which will be introduced from December 2023, you …

… This article explains how to configure a panel that allows website … agent and visitor are already in a regular phone call and want to switch to a video conversation. Overview The … be similar to the example shown in the screenshots. Step 2: Configure the Outer Container Behavior Click in the grey …

… revolution. Fintechs are disrupting the market with new ways for people to bank, invest and manage their money. But … about these needs and how the industry is performing in the wake of the Covid-19 pandemic. … Financial Services Smart …

… space. A search returns rows that begin with your entered text. If you have access to more than one Organisation, you … change the view of the calendar (month, week, day or 7-18, 24h) by using the buttons in the upper right corner. If you … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …           … Discontinuing *.intele.com …

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … listener will receive a call immediately.  If the agent you want to monitor is not engaged in a Puzzel call, you/the … be called. Please note there is no guarantee the agent you want to monitor will receive and answer any call from Puzzel …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including  instructions how … Click “Edit Configuration”   5. Click “Add Interaction”.   6. Click “Information panel”.   7. Click “Add”-button.       …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first … the Knowledgebase Management System by pressing the  icon next to the search bar. This will bring up suggest article … below. Click on Send to see a sent confirmation dialog box. The bell icon to the top of the menu allows quick access …

… With Puzzel Case Management, it's simple to integrate an email channel with Microsoft Outlook via GraphAPI. Follow the steps below to set it up: 1. Enable Microsoft Integration: Make sure the 'Microsoft' integration is …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … Responses Uses AI to enhance chatbot replies . Options: Make response friendlier Make response clearer Make response … Or as JSON {"accessNumber":"Q_CHAT_BOT","customer":"18002","timezone":"W. Europe Standard …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …