143 results found

… explains how to configure a panel that allows website visitors to start a video chat with an agent by entering a … The setup is intended for scenarios when the agent and visitor are already in a regular phone call and want to … solution consists of: Panel with an input field where the visitor enters a start code Behavior configuration on the …

… Puzzel Traffic Invoices are changing!   We are introducing a new Puzzel Traffic … format, so recipients can benefit from a simplified presentation of traffic and charges and a better overview of their account.  For more …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data …

… revolution. Fintechs are disrupting the market with new ways for people to bank, invest and manage their money. But incumbent firms are quietly catching up, undergoing extensive digital transformations to … about these needs and how the industry is performing in the wake of the Covid-19 pandemic. … Financial Services Smart …

… Under Catalog - Catalog - Contacts you can search for your company's … system. If you add/delete an appointment in the catalog, these changes will not take effect in the source … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … listener will receive a call immediately.  If the agent you want to monitor is not engaged in a Puzzel call, you/the … be called. Please note there is no guarantee the agent you want to monitor will receive and answer any call from Puzzel …

… acknowledged (2) The meeting participant receives a notification requesting that they acknowledge the meeting (3) The …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including …      Test Chat (New) on Puzzel demo page The fastest way to test Chat (New) is to create a Configuration, an …

… will be made to Puzzel WFM on 23rd of March 2021. These are categorised as additional features, improvements to existing …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first … relevant for agents. They can be searched as other article types and sorted.   … Knowledgebase tab …

… solution.     Key Dates    End of Support:  19 December 2025   No further updates, maintenance, or assistance will …

… email changes in your Microsoft mailbox via Microsoft notifications. For instance, a new email arrival triggers a notification, prompting our system to fetch that email. The … the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… functions. This document provides an overview of activity types, with a focus on PCH Puzzel platform-supported actions … to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … is Online Get information whether there is at least 1 agent online in a given department Select the department …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …