167 results found

… details and calendar. With sufficient access, you can edit some of these details. Maximum 500 contacts are listed … access, you can Delete an appointment (an event). Adding an appointment If you have sufficient rights, you can … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… timeline. Customer Intelligence Panel:         Ticket list was not being displayed for some of our customers. This has …

… Message templates Gradually rolling out in November 2024 Agents can use …

… Over the past year, we have gradually moved towards more agile and frequent release … and improvements can be released at any time, without waiting for scheduled maintenance windows. What Does This …

… Tags are a great way to label specific Tickets & Queries.To add new Tags, go …

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … listener will receive a call immediately.  If the agent you want to monitor is not engaged in a Puzzel call, you/the … be called. Please note there is no guarantee the agent you want to monitor will receive and answer any call from Puzzel …

… contact Puzzel Support if you would like access. New rule type: Static A Static condition is not performing any … or “Never match”. “Always match” can be used as a fallback rule in the bottom of the rules list when no rule with … false when evaluated by the Chat (new) rules engine. Such conditions can still be useful in rules created to only be …

… need to make sure that you have read the information regarding a potential need for an amended Data Processor … level, user group level or for specific users from the accordion labelled ' Admin Portal Menu ' as shown below. The following properties may need to be enabled depending on which user groups or users you wish to grant access …

… agent and visitor are already in a regular phone call and want to switch to a video conversation. Overview The …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data …