140 results found

… the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … that are used when triggering a survey. Email Body: Type your email body content here, the content will be added … instead, add the following as a .TXT record: v=spf1 ip4:212.89.52.11/32 ip4:212.89.52.12/32 -all   If you already …

… Final Reminder Following our announcement from January 28th 2026 , an automated upgrade process has been rolling for … system. Any changes made there will not be reflected towards your KB articles. The legacy infrastructure will be …

… guide of how to sign in with Puzzel ID here .    From 03.02.2026 the old way of signing in to the Agent Application with username and …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first … relevant for agents. They can be searched as other article types and sorted.   … Knowledgebase tab …

… the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … the IDs in the red circle above, to target the queues you want to fetch information from. It should then be specified …

… currently working on, the Parent ticket. It is an efficient way of grouping all the related tickets to the present … Parent and Child Tickets widget and search the ticket you want to assign as a parent to the current ticket by ticket …