1896 results found

… An ordinary user (User type = Person ) can have max 8 concurrent written … requests (in addition to 1 phone call). A user with User type = Chat bot can have up to 100 concurrent written … (e.g. “Ready (1)” or Busy (2)), but for a user with user type = Chat bot with > 8 configured we only show status …

… should now see a page showing if the provisioning operation was successful or not. If any error occured, there are error … and groups to the Puzzel ID application Typically you don’t want all the users / groups in your Entra ID directory to …

… the agent is involved in calls/chats etc)   Column Name Datatype Description rec_id Int Primary key. Internal, … in and out, and moving into or returning from pause, will always have a duration of 0. Though, working against the table … “link” to the corresponding record in table call_events is wanted. To separate this from phone calls (avoid value …

… Exclusion Conditions (optional): Define rules to remove unwanted sections (e.g., footers, disclaimers). Click Convert …

… queue report Calls X   Queue Queue overview for all media types All media types X   Queue Enquiry Registrations per Queue All media … X   Agent Details per agent per queue All media types   366 Agent Details per user group per queue All media types   …

…   Ciq Ciq is the short form of Callback in queue. CiqType Whenever a Ciq is ordered it must be specified if the … in personal queue (if configured) so that the caller can wait until the agent becomes ready. The agent can put an … in queue has at any time a SLA score equal to actual wait time now relative to the SLA. A request that has waited …

… uzzel-catalog-sync/puzzel-catalog-sync-for-azure-ad#Enabling%20Teams%20Presence  and  … and TenantID must be added and mapped to the same ID that was used in the sync client before: if id was given the mapping 12 in the sync client, ObjectID needs …

… are SMS and CHAT. Typical values appearing for the new Insight survey are Email, Phone and Web (and unknown). This … longer used in a structured way for the different surveys. Insight survey records will usually have fertile = 0. … in this database. element_type nvarchar(100) Customer Insight survey records might have one of these values: …

… , and the new product documentation is available here . Types of banner Banner can be of 5 types: Dooreye banner : This is the most common or preferred … is done only once Do once timeout until next intro : If you want to change the timeout until next intro to a value other …

… Portal , Agent Application , Chat Application ,  Bot Gateway, and Agent Assist . Note that some of these features may … the value from above. This is useful not only if you want to see if any users or user groups have a property … per queue for email and social media.  To give a better total overview, we are now launching a new queue report that …

… must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' … Contact centre solution identifier.   platform text PCC Always “PCC”.   customerID text 19000 Puzzel customer that … Case management solution identifier   platform text PCM Always “PCM”.   customerId text 19000 Puzzel customer that …

…    ce.dte_start,    ce.queue_key,    ce.media_type_id,    ce.result_code,    ce.alert_ms, … >= @FromDate    AND ce.dte_start <  @ToDate    AND ce.event_type = 'c'    AND ce.agent_id IS NOT NULL select … AND isnull(isnull(alert_ms,0),0)>0 AND media_type_id = 1 then 1             when result_code='b' AND …

… of changes and additional features included in the May 3rd, 2022   release. The changes made in this release mainly … which can easily clutter the Dashboards tab. To take advantage of this, one can simply use the filter icon on … a popup, where one can select all Dashboards that they want to see, as well as the precise order in which they want …

… and column order Limit time range Group by time Visual type (table and charts)   When you have selected a report … done the needed adjustments in a standard report and you want to save it as a Custom report, click Save as . In the … standard report each custom report is based on. If you want to update an existing custom report, open this custom …