157 results found

… Application. When using this method, the information is grabbed from a web front-end that can be called using a URL …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … level and 1 is the lowest. Level 0  on an ordinary skill makes the agent a part of the queue, but the agent will not be … to. This might be in the same user group or in another - (2)).   When you click Copy selected profile, the profile is …

… channel types (e.g., Email → API → Email) did not always record timeline events for each switch. All channel … Ensures consistent ticket data synchronisation Autoforward Timing Improvement Improved the timing of auto-forwarded emails from filter rules to execute at the correct …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can … from the user during the period. Any cancellations or credit adjustments to outcomes made before the competition do not affect the results, so competition results cannot be directly compared to, for example, a performance report. You …

… include optional merge fields using the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … instead, add the following as a .TXT record: v=spf1 ip4:212.89.52.11/32 ip4:212.89.52.12/32 -all   If you already …

… Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… all eventualities as it is less predictable.  You may also want to check the weeks that have been used as source data more closely to make sure that they are suitable for forecasting. Accuracy …

… during your trial period with a reminder of your trial expiration date as shpwn below: End of Trial Period If you …

… For users performing lookups from their webpage towards https://chat.intele.com  or https://api.intele.com , …           … Discontinuing *.intele.com …

… corner on the Silent Monitoring page. If the agent that you want to monitor is already active in a Puzzel call, you/the … number (must be configured). Silent monitoring when agent makes a consult call? If the agent makes a consultation call … to another agent. You should not order Silent monitoring on 2 different agents at the same time with yourself as the …

… (new).     Following is the description of two different ways to test and configure Puzzel Contact Centre Chat. … instructions to test on Puzzels demo page which is the quickest way and instruction 2 is the same instruction set, including  instructions how …

… click  Export Save the certificate in the Puzzel Office 365 Connector folder in your windows explorer. Also, you …

… timeline. Customer Intelligence Panel:         Ticket list was not being displayed for some of our customers. This has …