184 results found

… open the Queue Overview  tab and click the hyperlink for awaiting requests in queue. The view have now changed to  … can now display: Images ( The image file is available for 48 hours after it is created. Supported types are .jpg, … Portal Improvements and fixes In the Archive , when you want to select a queue in the Queues list box or an agent in …

… The design process is interactive: click what you want to change. Customizing Elements: Click directly on any …

… CRM  Presence Hub (NO, SK, DK)  Digital Engagement Bot Gateway  Google Analytics  Digital Engagement Generic API  … NetNordic Partner Connect SIP Trunk  Premium SMS (Norway only)  Gold Access number  [/collapse]  … Add-ons …

… document(requires sign-in) for details regarding firewall settings and relevant ports/ip-addresses. It is … Softphone. Here, agents can first of all choose if they: Want to log on with Softphone or not Choose a ringtone Set … and then click on the Block setting and change it from Always block on this site to one of the above settings as …

… planned release window of  March 21st to March 27th , 2024. The changes made in this release concern  Puzzel Sales … issue where, upon default loading, the Rolling Week option was selected in the interface but still displayed all … number in all customer cards. Resolved an issue where a 'v' was inserted when using 'ctrl + v' (paste) for the first …

… Subscribe to our status page to be notified about maintenance on the Puzzel … emails, and less severe incidents are only notified on the status page ( https://status.puzzel.com ). Recently, we have also changed the categories that determine the notifications you …

… Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button … monitoring .   PS We are also showing in Archive if a call was silently monitored (who ordered and who listened), and …

… exist is found in “Predefined Entity Variable” If you want to create a new entity, you select “Manual Input Entity … The selected Entity text is the value of the entity. If you want to separate for example products, the value and the … same. [volvo](volvo) [tv](tv) [computer](computer) If you want to define a list of for example city name. You can add …

… switch, the entity is stored as “context” and then thrown away as an entity when the entity switch was run. The default workflow in our context switch is our … workflow is a Context switch. The previous entity (boats), was stored in “context”.Therefore, the contextswitch for …

… The given name of the user, or first name in most Western languages.   familyName string O’Problem The family name of the user, or last name in most Western languages.   honorificPrefix string Dr. The honorific prefix(es) of the user, or title in most Western languages.   honorificSuffix string III The honorific …

… to emails has the old format, that is, the format that was used on the old Reports page. This is slightly different …

… P2) 24/7       ü       *Business Hours **Extended Hours Norway Monday - Friday 08:00 – 16:00 CET 08:00 – 21:00 CET … for testing the change Attachments, for example scripts, .wav files, call flows         5.5 All Change Requests are …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …