1896 results found

… /AgentAssistContactsImport/Archive Configuration File type : Choose the file extension from the drop-down list of … file extension) Delimiter must be selected for file type csv ; (semi colon) , (comma) . (period) Tabbed (tab) Sheet must be selected for file type xls or xlsx Number of columns : choose the number of …

… call are the same as for an incoming call. There are two ways of making an outgoing call: Type to call Click-to-Call. Type to call When you are not on … to make an outgoing call by typing in a phone number you want to call. You can either type using the numbers on your …

… Based on Team Assignment We've introduced intelligent team-aware channel resolution that automatically ensures agents … Channel Selections" is configured for specific channel types • The system automatically uses these defaults when … falls back to the original channel to maintain backwards compatibility Cross-Channel Type Protection: The …

… YES  YES  Conditional / follow up messages YES  YES  Type NPS LIMITED  YES  1 Type CSAT NO  YES  2 Type CES NO  YES  3 Type PMF NO  YES  4 … YES  Send survey by SMS link YES  YES  Send Survey via 2-way sms YES  YES  Send survey via Email link NO  YES  Send …

… saved. Part 2: Prompts:  The phrases used to prompt each type of feedback on line items/sections / overall evaluation …  - The system enables you to prompt up to three different types of feedback during the evaluation process. However, If you only wish to prompt one or two types of feedback during evaluation (rather than all three …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… regardless of opening hours. A clock icon is shown for queues that are linked to a Time module. Send SMS with link … Display to use, if any.  You can sort the table with system queues by clicking on a column header, and you can search for queues by typing text in the Filter input field.   Each …

…  feature is designed to give you control over what types of sensitive and personal data you store and view … Click  Entities & Redaction An  Entity  is a specific type of sensitive, private or confidential information. … looks as usual with the redacted information showcasing the type of information that has been redacted (i.e.: …

… areas. To see and interact with the API visit this Swagger page where it is possible to read the API, and the Swagger also includes a example client with illustrative code … Method: POST Content-Type: application/x-www-form-urlencoded Required Body …

… must be unique and descriptive enough for you to know what type of Reports the Report Builder will generate. Use the … Report Builder In this step you can select what data you want to report on. Simply select the Ticket Attribute type … drop-down menu. The type of attribute or information you want to Include or Exclude in the second drop-down menu. You …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … Responses Uses AI to enhance chatbot replies . Options: Make response friendlier Make response clearer Make response … Or as JSON {"accessNumber":"Q_CHAT_BOT","customer":"18002","timezone":"W. Europe Standard …

… of each survey. This view varies between templates. NPS  CSAT  PMF  CES  Number of Promoters  Number of … Rate    This is what the Overview tab looks like for the NPS survey type: This is what the Overview tab looks like …

… mainly concern the Admin Portal, Agent Assist, Bot Gateway and (new) Chat Application . Note that some of these … when a new solution is being set up, but also useful if you want to expand your solution with several new queues, e.g. … Social media requests  In the Archive, we have renamed the type 'Email' to be 'Email / Social', since we in now Archive …

… in different queues) are entered in seconds. If you want to define SLA Overflow for a queue (aka “delayed use of … have access to delete system queues. Usually, you do not want to delete a system queue, but if you or a colleague … is shown to the right on each queue row: Since we do not want users to delete a queue that is in use, we will tell …

… If you have a Puzzel solution with requests using media type email (used for "real" email, e-tasks (any written … Queue, and Conversation events, but if the email request was deleted from queue before it was allocated to agent there will be no conversation event. …