158 results found

… (Sat-Sun)" or an individual day, using the relevant Exit. The easiest way is to define when it's open and have "Exit used if … exit Open should be used on Weekdays (Mon-Fri) 08:00 to 15:59 and on Thursday from 16:00-18:59. Please note that the …

… Application. When using this method, the information is grabbed from a web front-end that can be called using a URL with embedded parameters. Examples of information that can be included in the variable …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and … is changed.   Create new user group profile There are 3 ways to create a user group profile: Add a profile and …

… channel types (e.g., Email → API → Email) did not always record timeline events for each switch. All channel … Ensures consistent ticket data synchronisation Autoforward Timing Improvement Improved the timing of auto-forwarded emails from filter rules to execute at the correct …

… the General section.    Email Settings: Enter the subject text here. You can include optional merge fields using the double curly brackets, For example “Hello {{Name}}, How was your recent experience with support ticket … instead, add the following as a .TXT record: v=spf1 ip4:212.89.52.11/32 ip4:212.89.52.12/32 -all   If you already …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can …

… are categorised as additional features, improvements to existing and bug fixes. Additional Features Planner Portal Features  Payroll Report / Unsocial Time With today’s flexible working patterns, it is essential that HR systems are …

… during customer interaction. The top articles are always listed in the centre panel when the tab is first … the Knowledgebase Management System by pressing the  icon next to the search bar. This will bring up suggest article … below. Click on Send to see a sent confirmation dialog box. The bell icon to the top of the menu allows quick access …

… customer interaction.   As part of this commitment, we’re excited to unveil the new  Puzzel Chat  — a step forward in conversational technology that delivers  smarter … ,  enhanced agent efficiency , and  deeply personalized experiences  at scale.   To support this innovation, we will …

… the necessary permissions to pull emails from your mailboxes. 5. Validate Connection: Post successful connection to … your access token for Microsoft GraphAPI if required. 9. Delete Connection: Click the 'delete' action button if … the token's expiry approaches, initiating an automatic renewal. A nightly failsafe mechanism also checks and renews …

… sending responses, setting variables, integrating with external systems, and executing platform-specific functions. … to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: …

… information” 4. Add the following training sentences 1. “I want to know more about” 2. “I want to have some information” 3. “Can I have the latest … regarding” 4. “I'm interested in knowing more about” 5. “I want to know more about”   This will give you an intent with …

… additional features included in th release window of June 12th, 2023 until June 16th, 2023.  The changes made in this … in the call blending feature used with forced preview, extends agents availability for inbound calls. * Project … earlier during spring and applies to both agent and wallboard dashboard. * GDPR Offers/Orders, added a new rule …