124 results found

… of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as … you assign to each agent would be 4. Alternatively, if you wanted to replenish work-queues on the 1st day of every …

… are shown.     From here you can change time period if you want something else than Yesterday click arrow down or Show … see the Column order button. If you click Column order , a modal opens where you can drag and drop to re-arrange the … xlsx unless you change it to CSV.   If you want to include Total row(s) in the downloaded xlsx file, please tick …

… Step 1: Select a contact to evaluate If you want to dive straight in and start evaluating contacts, you … to share to a channel appears at the bottom of the feedback modal (as highlighted below). Step 4: Publish the evaluation …

… in the planned release window of  September 17th/18th, 2024. The changes made in this release concern  Puzzel Contact … system and map the response back to a ticket's fields. Rule 2 can then use the mapped data from Rule 1 to trigger …

… to it. Admin Portal  Keywords per user When an agent wants to call, consult with or transfer to another agent, … Start (default) or based on request’s Finish. If you want to search for a call, chat or email/task you know when … column. Agent application Keywords per user When an agent wants to call, consult with or transfer to another agent, …

… the form... This will switch to a separate pane in the same modal with some additional options. Third-Party System … access restrictions applied to their account will see this warning on any restricted page: Report filters will also carry the same warning, with the Data Capture Response disabled for …

… back, and sometimes they solve their own problem while waiting to be called back, but they can’t cancel the … just after the callback is ordered (given that the call was from a mobile and this is callback to the same queue), … characters. 9 Are you sure you want to cancel? Text in the modal appearing after user clicks 'Cancel'. E.g. "Are you …

… open the Queue Overview  tab and click the hyperlink for awaiting requests in queue. The view have now changed to  … Portal Improvements and fixes In the Archive , when you want to select a queue in the Queues list box or an agent in … Dialler API to delete a contact in your Dialler list that was right now represented with a request in queue to be …

… Exclusion Conditions (optional): Define rules to remove unwanted sections (e.g., footers, disclaimers). Click Convert …

… Centre Management" collapsed="collapsed"]  Puzzel WFM   Puzzel Quality Assurance  Customer Insight  Performance Management  Raw data  Text to Speech (TTS)  Voice Bot  Digital Engagement …

… page structure, keyboard navigation, keyboard shortcuts, WAI-ARIA code conventions, and colour contrast, Puzzel has … user experience and has successfully met the WCAG AA 2.1 compliance criteria.  By addressing the WCAG AA 2.1 … (buttons, anchors etc..)  h1 should appear first, then h2, h3 etc.  Do not use <h> tags to just emphasise content. …

… Device in Windows, as a first choice. (Previously it was choosing the Default Device). When available devices on … the new Devices section Agents have a more easily visible way to test their devices by clicking the “Start” button … monitoring .   PS We are also showing in Archive if a call was silently monitored (who ordered and who listened), and …

… must appear only once. nickName   string bob The casual way to address the user in real life, e.g., ‘Bob' or ‘Bobby' … Contact centre solution identifier.   platform text PCC Always “PCC”.   customerID text 19000 Puzzel customer that … Case management solution identifier   platform text PCM Always “PCM”.   customerId text 19000 Puzzel customer that …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … the Agentic node is in its responses. Range: 0.0 – 1.2 Low temperature (≈ 0.0): More deterministic Less creative …