471 results found

… Customer Hub in Puzzel Case Management, Customer Hub PCM … Release Notes, June 20th 2023- Exceptional PCM release …

… Legacy Knowledge Base Upgrades Final Reminder Following our announcement from January 28th 2026 , an automated …

… and so on. Directory data can be obtained in the following ways:     Exchange Sync     File import     Web interface … data. Employees must have mobile phone subscriptions adapted to Puzzel's Presence Hub, and integration between … In essence, connectors get presence from the source, or forward presence from the database to a consumer of presence. …

… you are using the Widget API Lib you must update to version 1.3.0. Instructions can be found  here . In all other cases … In Salesforce Service Setup, navigate to your Puzzel Agent Adapter: Feature Settings ->  Services -> Call Center -> … (IDP) setting in Salesforce (as shown above). If you want to configure Puzzel ID for SSO with Salesforce, please …

… to track how the selected group is progressing towards the goal in the competition results. Competitions can … report. You choose which value to compete on, such as order value, booking, orders per hour, number of surveys, sales rep commission, …

… 2025, we're providing a mandatory free upgrade to Legacy Knowledge Base solutions. Benefits of This Free Upgrade - … 2026. Logging in with Puzzel ID is mandatory to access the Knowledgebase after the upgrade. - Admin Assignment : Puzzel … the upgrade process. If a user currently has access to the Knowledge Base in the Puzzel Contact Centre (PCC) Admin …

… for a skill already in a profile on this page.  If you want to add a skill to a profile, click + to open the Add … a skill or change skill level in a profile, and at least 1 agent is logged on to queue with this profile, we give a warning so that you can decide to do it now, or cancel and …

… Intelligence (PSI) solution can be configured to deliver call metadata and mp3 recording files to a Puzzel Contact … Archive's subscription is configured to include PSI calls, the calls and recordings will appear in the Archive.   If …

… agent and visitor are already in a regular phone call and want to switch to a video conversation. Overview The … Container. Open the Behavior tab. Locate the section Add additional values. Add the following key–value pairs: Key … the chat. Save the configuration. Step 4: Publish and Display on the Customer Website To make the interaction …

… details and calendar. With sufficient access, you can edit some of these details. Maximum 500 contacts are listed … access, you can Delete an appointment (an event). Adding an appointment If you have sufficient rights, you can … Directory or another source with a set of fields that they want to synchronise. By setting some fields with web as …

… need to make sure that you have read the information regarding a potential need for an amended Data Processor … level, user group level or for specific users from the accordion labelled ' Admin Portal Menu ' as shown below. The following properties may need to be enabled depending on which user groups or users you wish to grant access …

… questions to your contact centre? There is more than one way to look at performance. Number of conversations Number … collapsed="collapsed"] To gain better statistics, you want to set case type on your customer journeys. This is …