324 results found

… (Azure AD) administrator account from the Azure tenant you want to onboard. Once accepted, the applications' service …

… at the click of a button. As a contact centre leader, you want flexible and efficient ways to gather feedback from customers when they've had an … centre’s performance Puzzel Customer Insight helps save 50% of your time when surveying your customer base. Customer …

… a name for the application iv. Under “Supported account types”, select “Accounts in this organisational directory … of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider …

… queue is shown with a queue event for the queue the hang up was done in. If you downloaded the General info for such a hang up call, the queue event was not included in the downloaded file, but from now on it … IVR. Voice Bot feature also supports Puzzel's Bot Gateway to integrate with your connected Chatbot frameworks to …

… headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … in their personal queues, often without knowing it. In order to inform the transferee about requests in their … soon after the release. Administration Portal General Users list page adjustment If you go to page Users – Users and you …

… hours (priority 3) Holidays and pre-defined days (priority 2) Self-defined days (priority 1) A Self-defined day takes … how the precedence system works, we can use Christmas Eve (24th of December) when it falls on a Monday. Lets say that … is open 08:00-15:59, but on Christmas Eve (Monday) you only want the contact centre to be open 10:00-13:00. How should …

… contacts together via a unique CX case. Configure how you want to score CX case outcomes. Evaluate all of the contacts … already belongs to an existing CX case, you will receive a warning letting you know that it cannot be attached to your …

… Performance improvements A rare bug that could cause Forwarding of calls to fail has been fixed Translation fixes …

… in Puzzel Case Management) that users can choose from depending on their support request. Subject: The user can … "Submit Case" page are linked to the form chosen and might differ from the screenshot above. Once this has been edited, users can submit the case by clicking on this …

… In this chapter we explain the most important differences between the detailed call information found in … No such event in Raw data. This is the time from Callback was ordered until the callback is answered (for callback … event in Raw data. This is the overlapping speaktime from 2 Conversation (c) events.   Consult to queue No such event …

… cycle here at the start of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per … then the quota you assign to each agent would be closer to 16 (4 per week x 4 weeks in a month). Once you've named the …

… in the planned releases of  August 8th and 9th , 2023. The changes made in this release concern  Puzzel Contact … information that should be presented in a prominent way. For more information on this, please see the relevant … user guide . Customer Insight We are adding new survey type templates for you to build more surveys to gather …