168 results found

… level, user group level or even for individual Agents. Warning if agent clicks pause/logoff while having ongoing … to the Puzzel Admin Portal , then find the property  Warning if agent clicks pause/logoff while having ongoing … or to log off while still being connected to a request a warning will popup on their screen: If the Agent selects No …

… on the evening of 3 February 2026 . From this point onward, legacy sign-in methods will no longer be available to … users Customers with special users, such as Admin Portal Wallboard users, will be granted a temporary grace period … recordings. Why are we making this change? OPUS is a modern, high-efficiency audio codec that provides better …

… resulting in a smoother agent experience and reduced waiting time for customers. It is possible to create schemas …

… on the evening of 3 February 2026 . From this point onward, legacy sign-in methods will no longer be available to … If you have any PCC API users authenticating the old way, you need to configure an Puzzel ID OIDC client and link … recordings. Why are we making this change? OPUS is a modern, high-efficiency audio codec that provides better …

… SMS Campaign. They are either entered directly online or uploaded from a file. The messages that are sent out can be identical for … of the message recipients will always be uploaded from a file. The way in which messages are adapted, the format of …

… Categories, it meant that 1 registration in any Category was enough. Now we introduce 2 new options per Category: … is recorded , agents that see this Category for a call that was recorded can not close the call/request tab before a … the OPUS format instead of MP3. Why the change? OPUS is a modern, high-efficiency audio codec that delivers better …

… Interface Reconfigured view zones on the start page, while waiting for tasks, and within customer cards. This is to … for working with sales processes and events.  Calendar is always available in the right-most panel.    Other fixes …

… Microsoft Teams but can also be used for authentication towards custom/external widgets. This document shows a step by … Go to Authentication page and you will see the following warning as shown in the picture. Click on the warning to open the Migrate URIs window Select the URI and …

… time (dte_start). At call set up (when written request was sent to agent) Duration (duration_tot_sec). From start … (as we do with shortened/extended wrap-up).     If you want to list all the conversation events and the … the caller is disconnected.   T he actual time the caller was disconnected is reflected in the finish time in the …

… of changes and additional features included in the May 3rd, 2022   release. The changes made in this release mainly … which can easily clutter the Dashboards tab. To take advantage of this, one can simply use the filter icon on … a popup, where one can select all Dashboards that they want to see, as well as the precise order in which they want …

… notes ) has been given a new optional parameter. If you want that an agent whose agent application is not sending … also needs to be changed. Contact Puzzel support if you want to change a Dialler variable name and you need … to be more understandable.   Bugfix On page Real-time - Wallboard , if you opened the Queue settings part, the …

… that several users see, and this user (the owner) no longer wants to maintain this Dashboard or if this person has left … day gives an error 500 Some agents can't request shift swaps     … Release Notes, October 15th/16th 2024 …

… email clients. Inconsistent with standard behaviour : Most modern email clients only quote the most recent inbound …

… value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… information to the contact center. Bots integrated towards REST-apis. Puzzel Smart bot can be integrated towards customers rest API’s. This is done inside of the bot … top down.   A workflow can be triggered in different ways. It can be triggered by customer text queries. It can …