1896 results found

… on the Edit user page in the Puzzel Agent Application.  Wallboard, API and Chat bot users  For Wallboard, API and Chat bot users, Admins should change user type from Person to API/Wallboard/Chat bot in the Admin Portal. In the case that a …

… in the planned release window of  September 17th/18th, 2024. The changes made in this release concern  Puzzel Contact … system and map the response back to a ticket's fields. Rule 2 can then use the mapped data from Rule 1 to trigger …

… of the Detailed Traffic Invoice report should disregard the 2 first fields to the left in the table below. Summarized … to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … Traffic direction.     country_destination e.g. Denmark, Norway, Sweden, Finland, etc Name of Puzzel billing entity.   …

… same metrics per Display Queue as is used in Ticker Queues, Wallboard for Queues and Queue overview:   Once selected, … defined SLA time, so far today 3 Abandoned  So far today Total number of callers (chatters) that hung up in queue , … the requests that have been answered , so far today 11 Avg. Wait So far today Avg. wait time in queue for the requests …

… The arrow within the icon indicates the trend. Two types of analysis are being performed here: Analysis on the … [Actual] Analysis on the entire interaction since it was initiated [Average] The Actual graph is based on the … graph is formed on the consolidated interaction since it was commenced, and the result is an aggregated value. This …

… Log Prerequisites Installing the Sync Client Generating a certificate Azure AD setup Application registration … which can be seen in the services window.  Generating a certificate A X.509 trust certificate is necessary for the client to be authenticated …

… or Webhooks. Webhooks are a dynamic and powerful way of sending written or templated messages to another web … register a Webhook by specifying the URL and Authentication type. Then draft the message to be sent in the Schemas. The … to the original message from a second addressee to the forwarded message has been fixed. The issue with incorrect …

… that are populated for conversation events (event_type=’c’) for media type Phone (media_type_id=’1’), that might be interesting:   … empty) caller_on_hold_sec int Number of seconds the caller was on hold due to this agent clicking Put on hold and …

… credentials. Step 2: Select the slider to choose if you want to 'Sync Customer' records when enabling the Salesforce …

…  To edit phrases used to encourage evaluator-feedback: Go to  SETTINGS Click  Feedback settings   Click the  Calibration feedback  tab By following the navigation prompt, you'll be …

… Requests with media type Social are treated like chat and email (on ‘secondary’ … Initiation event Queue event (for the time the request waited in a queue) Conversation event (with 'speaktime' for the time an agent was connected)    Transfer to queue If an agent connected to …

…   Agent Application Additional ringer for all media types In a previous release we added the functionality to … different media types (email, chat, phone etc.) when there was a new incoming requests. We also have the functionality … rules Improved the layout when adding a comment when forwarding a call or an email Reworked the calculation used for …

… by a URI can be queued and distributed in Puzzel as media type email. The system must send information about the … queue, to reopen and finish it later (default OFF). If you want changes in your e-mail configuration in Puzzel, please … name. This transfer queue should have a KPI alarm (if wait time > x hours), so that all agents and supervisors can …