157 results found

… in the planned release window of  October 15th/16th, 2024. The changes made in this release concern Puzzel … the call, and you can add tags to the call if you like. We will allow each user to choose between using the old, … that several users see, and this user (the owner) no longer wants to maintain this Dashboard or if this person has left …

… survey. This is usually done at the end of a call, for example in the “finally” section of the callflow.   Example code using rest tag and json body:    <assignlocal … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… bot is an extension to Puzzel Digital Engagement and takes advantage of all the tools and features as a human agent … information to the contact center. Bots integrated towards REST-apis. Puzzel Smart bot can be integrated towards … bot. It only takes a couple of minutes per day and is preferably done by a member of the contact centre staff. …

… to the SSO provider as a query parameter (idp=) will take you directly to the external provider sign-in. Currently … id claim. An easier, but in some cases, less secure way is to use email as claim. In this case it is just a … populating the external ID field in Puzzel ID should preferably be done using bulk import or through Azure AD …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… additional features planned for a release on May 27th/28th, 2025. The changes made in this release concern Puzzel … becomes 'personal' In the release notes for May 13th/14th 2025 we announced that each Reports subscription got an Owner.  From May 28th 2025, ordinary users will only see their own Report …

… data is provided.  The different events that are tracked are the following: ShowInteraction, RuleMatch, … eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     …

… P2) 24/7       ü       *Business Hours **Extended Hours Norway Monday - Friday 08:00 – 16:00 CET 08:00 – 21:00 CET … for testing the change Attachments, for example scripts, .wav files, call flows         5.5 All Change Requests are …

… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … the user to login, request user consent, etc. This all takes place on the OIDC-provider’s domain, ensuring that any … applications that also know the secret can use the code. 2. OIDC-flow in web applications The standard OIDC-flow …

… a detailed Invoice report upon request, where traffic is broken down to daily details. The report contains additional … of the Detailed Traffic Invoice report should disregard the 2 first fields to the left in the table below. Summarized … to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the …

… but this can be user to display any kind of information, like opening hours, weather, products etc. New Keyboard … Hold/Unhold Alt+M Recording Alt+R Censor Ctrl+Shift+X Forward Alt+T Transfer Alt++ Consult Alt+- Send-Message … In this release Agent Assist is planned to be configurable for Voice, Chat and E-mail. New search source - …

… filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page … a personal number in the user admin service, the number was not immediately removed from use in the dialler. UI …

… User group name with "+" Today a User group’s name can be max 32 characters, and if you have a user group with “+” in … group name when you create a new user group, and if you want to do changes in a user group profile for a user group … parameters is “ Call id ”, and until now we have required 19 digits as input here since almost all call ids have 19 …

… what queue the callback request will be added to while waiting for an available agent. This variable will usually … request will be added to the queue “Q_PHONE_WEB” while waiting for an available agent. This variable is mandatory, … should occur. The variable expects the data to be in ISO8601 format. In a web form, the variable would typically be …

… anrop Justere volum Demp-knappen på enheter utløser ikke en Puzzel-handling, som at innringeren settes på vent. … må to programmer være installert på agentens PC (brukere trenger rettigheter til å laste ned og installere … .github.io/jabra-browser-integration/download/JabraChromeHost2.0.2.msi Informasjon fra Jabra:  Hvilke data som overføres, …