230 results found

… (if enabled) failed in some cases where a phone number was provided, but no email address. It is now possible to …

… of current configurations, or just an empty list. Either way, you should also have the “Add” button displayed on the … if you wish to start using the configuration right away. Step 6 - Grant admin consent As a final step, consider … what resources the app can access. There are a couple of ways to access this section: Return to the Azure AD …

… date range selection by default will show the period that was selected from the previous page and can be changed using … AHT values are set with lower value preference, as such downward arrow is desirable and shown as green. A trend arrow is … clicking on the legend at the bottom of the chart, and the datapoints can be hovered on to see the actual values at that …

… (IDP) setting in Salesforce (as shown above). If you want to configure Puzzel ID for SSO with Salesforce, please …

… and so on. Directory data can be obtained in the following ways:     Exchange Sync     File import     Web interface … In essence, connectors get presence from the source, or forward presence from the database to a consumer of presence. … to a predefined e-mail address. The audio file is in raw waveform format (.wav). Switchboard Widget Puzzel offers a …

… queue is shown with a queue event for the queue the hang up was done in. If you downloaded the General info for such a hang up call, the queue event was not included in the downloaded file, but from now on it … IVR. Voice Bot feature also supports Puzzel's Bot Gateway to integrate with your connected Chatbot frameworks to …

… API Channel Settings Templates Introduced a scalable way to configure and edit numerous API channel settings …

… seriously consider the new agent application from now on. Feel free to test and try out in smaller portions and … headlines for this release. Softphone - Postponed Our plan was to launch a new Softphone solution in the October … need for additional testing and quality assurance, so this was removed from the release and is postponed. The plan is …

… is open 08:00-15:59, but on Christmas Eve (Monday) you only want the contact centre to be open 10:00-13:00. How should …

… contacts together via a unique CX case. Configure how you want to score CX case outcomes. Evaluate all of the contacts … the CX process without at least one active CX label. Step 2: Viewing CX cases Once you have at least one active CX … already belongs to an existing CX case, you will receive a warning letting you know that it cannot be attached to your …

… Performance improvements A rare bug that could cause Forwarding of calls to fail has been fixed Translation fixes …

… AHT values are set with lower value preference, as such downward arrow is desirable and shown as green. A trend arrow is … clicking on the legend at the bottom of the chart, and the datapoints can be hovered on to see the actual values at that …

… click on this the full support request collapses.     … 1. Puzzel Customer Hub, Puzzel Case Management, support …

… as agent1's Conversation event is ongoing.  From March 19th 2025 we introduced a new Consult to queue event in Archive …

… customer, and the script. This preview is presented while waiting for the call to start or for the customer to … changes to historic outcomes ensures that agents can always edit and delete historical outcomes. External web links … CRM: Resolved the problem in CRM where a weight dropdown was displayed instead of a text field. CRM: Fixed invisible …