268 results found

… to the email as an excel (or csv) file. Until May 13th 2025, all users with access to page Statistics – Report … filters had access to Reports subscriptions. From May 14th 2025 we started making Report subscriptions ‘personal’ . On … is correct for all your Report subscriptions. From May 27th 2025 users only see their own Report subscriptions on this …

… to queue event is generated for calls from March 19th 2025 going forward.  For calls done prior to March 19th 2025, we generated an ordinary Queue event for time agent1 …

… Dialer settings can be found under Telephony in the project details. Sales Intelligence’s outbound calling methods … make it possible to display outwardly. Numbers must then be added to each user account in the user administration. … expand for more details. See connected agents; expand for additional details. Monitor wait time, abandon rate, and …

… for Business but can also be used for authentication towards custom/external widgets. This document shows a step by … application in order to authenticate the user (agent) towards Skype for Business. Configuring Skype for Business App Follow the below steps for enabling Microsoft Entra ID (Azure …

… that receives or sends the message, for example: SMS Gateway Puzzel Contact Centre Puzzel Customer Insight If you … or minutes as dictated by the sub-line). Unit Price - the total charge for the whole invoice line (quantity x traffic …

… since these would invalidate the survey. Video Tutorial Watch our video tutorial on the Survey Designer's Elements …

… like a private conversation. Fixed Application Layout We want our admins to be able to define how the agent’s application should look, and which tabs are always opened, without having to open them manually. This … content is defined (Users – Resource filters). Statistics Total wrap-up as new optimal column in Details per queue In …

… Callback in queue When a customer orders callback in queue, it takes some time from callback is ordered …

… From now on you can select if we should Include totals or not in your Report subscription given that you … with status "Ready (0)". This "+" will also be shown on Wallboards for agents having column Agent status.   …

… values for: Category used for agent feedback : If you want the agents to have a set of "call outcomes" to choose … mode. Call same agent when rescheduled : If the agent wants to order rescheduling after having been connected to … call, the Dialler will not call the contact again. The Total calls counter can be screen-popped for the agent, so …

… key details: Chat Started : Date and time the conversation was initiated. Number of Messages : The total number of messages exchanged. First Message : The … events: Translation Used : Indicates if any message was translated. Error Encountered : Signals that the chatbot …

… into the queue outside your interval(s), but if there are calls in queue when the interval ends, these calls will be done if agents are logged on.  Only … will not call this contact again, unless “Silent call callback” is activated. Please note that if you change value for …

… CRM The CRM mode is used as a complement to the standard dialer/outreach process, describing a longer sales process. … *Offer*, with final outcomes of *Order* or *Lost*.  Any modifications to these are handled by support.  To create a … sales process, such as Subject and Weight , if you do not want to allow free text, which is the default setting.   …

… products during the selected time period, along with the total sum of all products sold. Renamed the Talk time scalar …