323 results found

… survey. This is usually done at the end of a call, for example in the “finally” section of the callflow.   Example code using rest tag and json body:    <assignlocal … value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …

… information to the contact center. Bots integrated towards REST-apis. Puzzel Smart bot can be integrated towards customers rest API’s. This is done inside of the bot … top down.   A workflow can be triggered in different ways. It can be triggered by customer text queries. It can …

… you have so far only been able to select 1 column/parameter and lots of queues/agents if you wanted to show it as a chart (visual type bar/line/area). … the Puzzel Contact Centre. Set Default Notes and Message Forwards to Public We are delighted to introduce a powerful new …

… process.   Referring to the SSO provider as a query parameter (idp=) will take you directly to the external provider … id claim. An easier, but in some cases, less secure way is to use email as claim. In this case it is just a … “Save” to store the updated information if any changes was made. Accessing external providers directly By default, …

… to emails has the old format, that is, the format that was used on the old Reports page. This is slightly different …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… P2) 24/7       ü       *Business Hours **Extended Hours Norway Monday - Friday 08:00 – 16:00 CET 08:00 – 21:00 CET … for testing the change Attachments, for example scripts, .wav files, call flows         5.5 All Change Requests are …

… additional features planned for a release on May 27th/28th, 2025. The changes made in this release concern Puzzel … becomes 'personal' In the release notes for May 13th/14th 2025 we announced that each Reports subscription got an Owner.  From May 28th 2025, ordinary users will only see their own Report …

… eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     … 0 Info regarding visual queue visualQueueWaitTimeMax 0 Info regarding visual queue             …

… protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … engage can be described as: Providing a reliable and secure way to connect/link a visitor’s puzzel-session (i.e. the … of a visitor should be presented to an Agent in a way that indicates that this information is reliable and can …

… to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … Traffic direction.     country_destination e.g. Denmark, Norway, Sweden, Finland, etc Name of Puzzel billing entity.   Description destination_category e.g. Norway Fixed, Norway Mobile, Nordics, etc Destination category. …

… Hold/Unhold Alt+M Recording Alt+R Censor Ctrl+Shift+X Forward Alt+T Transfer Alt++ Consult Alt+- Send-Message … given that it’s available. This is similar to our current way of showing calendar information in the Catalog search … help to agents during an interaction in the following ways: Showing a contact card of the recognised customer …

… Standardparametere lar deg definere enkelte elementer slik at du slipper … å definere dem hver gang du vil se rapportene. Standardparameterne du kan definere for rapportene dine er som følger: … Uke gruppert på dag). Du kan også bestemme om disse parameterne skal være skjulte, skrivebeskyttet eller redigerbare …

… Met standaardparameters kunt u bepaalde elementen bepalen zodat u dit niet telkens moet doen wanneer u het rapport wil zien. De standaardparameters die u … week zondag 24:00) Beperk tijdspanne (bv. ma-vr 0800-1600, zaterdag 0900-1400) Groepeer op tijd (bijv. groep op …

… filter in the 'My Calendar' list. The project filter was not always initiated during the initial load of the start page … a personal number in the user admin service, the number was not immediately removed from use in the dialler. UI …