230 results found

… of the process. Returning to the example above, if you want the template to generate 4 evaluations per agent per week, and you want work-queues to be replenished once a week, then (as … you assign to each agent would be 4. Alternatively, if you wanted to replenish work-queues on the 1st day of every …

… in different queues) are entered in seconds. If you want to define SLA Overflow for a queue (aka “delayed use of … have access to delete system queues. Usually, you do not want to delete a system queue, but if you or a colleague … is shown to the right on each queue row: Since we do not want users to delete a queue that is in use, we will tell …

… This guide walks you through setting up and integrating a SupSearch …

… in the planned release window of  September 17th/18th, 2024. The changes made in this release concern  Puzzel … flexibility to adjust the preparation time for various types of tasks. There is an option to snooze the reminder, … Centre Chat (new) Add link button to interactions A new type of button called link button is now available to add in …

… (1), Busy(1), Busy (2) or Connected (1). If several chats wait in queue and an agent who can handle e.g. 3 chats … for the logged on agent whose Puzzel agent application was unavailable will have result_code=c.   Who ended the … (e.g. if the chatter does not answer), the agent will get a warning, and if agent still ends the chat, the Initiation …

… ( trigger.puzzel.com ). Customers with strict firewall and proxy settings must add the new address to their …

… resulting in a smoother agent experience and reduced waiting time for customers. It is possible to create schemas … prioritisation tags that follow Puzzel Case Management’s categorisation Contextualise the support request and … bulk respond with a template to these tickets. Clarity in categorisation with automatic ticket grouping using Puzzel …

… Introduction Puzzel SMS Campaign is a web-based product for the mass sending of text (SMS) messages and is typically used to send SMS messages to thousands or even hundreds of thousands of …

… The Organisation Settings allow administrators to: Manage the user identities … access log and event log Perform different high-level settings on a solution level To access the Organisation Settings, you first of all need to be Administrator, not all …

… Microsoft Teams but can also be used for authentication towards custom/external widgets. This document shows a step by … Go to Authentication page and you will see the following warning as shown in the picture. Click on the warning to open the Migrate URIs window Select the URI and …

… Log on/Log off/Pause/Return (ContactCentreStatus) We do not create a raw data record when a user is signing in to Puzzel. Such sign-in records are shown in the Admin …

… features included in the planned release window of  August 25th until August 31th , 2023. The changes made in this … Interface Reconfigured view zones on the start page, while waiting for tasks, and within customer cards. This is to … for working with sales processes and events.  Calendar is always available in the right-most panel.    Other fixes …