224 results found

… (1), Busy(1), Busy (2) or Connected (1). If several chats wait in queue and an agent who can handle e.g. 3 chats … for the logged on agent whose Puzzel agent application was unavailable will have result_code=c.   Who ended the … (e.g. if the chatter does not answer), the agent will get a warning, and if agent still ends the chat, the Initiation …

… ( trigger.puzzel.com ). Customers with strict firewall and proxy settings must add the new address to their …

… resulting in a smoother agent experience and reduced waiting time for customers. It is possible to create schemas …

… even hundreds of thousands of recipients.    There are two ways of defining messages in Puzzel SMS Campaign. They are … The mobile numbers of the message recipients will always be uploaded from a file. The way in which messages are adapted, the format of the files …

… Microsoft Teams but can also be used for authentication towards custom/external widgets. This document shows a step by … Go to Authentication page and you will see the following warning as shown in the picture. Click on the warning to open the Migrate URIs window Select the URI and …

… time (dte_start). At call set up (when written request was sent to agent) Duration (duration_tot_sec). From start … (as we do with shortened/extended wrap-up).     If you want to list all the conversation events and the … the caller is disconnected.   T he actual time the caller was disconnected is reflected in the finish time in the …

… Interface Reconfigured view zones on the start page, while waiting for tasks, and within customer cards. This is to … for working with sales processes and events.  Calendar is always available in the right-most panel.    Other fixes …

… a popup, where one can select all Dashboards that they want to see, as well as the precise order in which they want to see them in the tab with Dashboards:   More … you can now select queues for all media types if you want to only include some queues or exclude some queues. …

… notes ) has been given a new optional parameter. If you want that an agent whose agent application is not sending … also needs to be changed. Contact Puzzel support if you want to change a Dialler variable name and you need … to be more understandable.   Bugfix On page Real-time - Wallboard , if you opened the Queue settings part, the …

… Recording file formats and file names If you want to store the call recording files in your own … following formats: OPUS (recommended, since it's close to wav quality but significantly smaller file size) Bitrate … medium) File size for 10 minute recording in Mono: ~2.4 MB WAV (PCM) Bitrate Mono: 128 kbps (16 bits × 8000 Hz × 1 …

… through the https protocol. Most companies allow this traffic through their firewalls, but some customers will only permit https traffic to trusted sites. The trusted site-list is … through the customer-firewall, the customer must permit traffic towards both Puzzel’s data centres and the relevant …

… in the user guide article .    Agent Application Upcoming scheduled task Agents now have the ability to see the time remaining until a task is due directly within the new Reminder tab. This …

… value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …