443 results found

… April 2019 Release is support for Trustpilot as a Social Media Source. This is another powerful integration, which allows a direct interface towards a Social media Source in this case, Trustpilot. … Clicking on the Add Trustpilot link will provide you with a simple popup, where one needs to enter the URL to the site, …

… re-activate a user: Go to  USER MANAGEMENT   Click  Add & edit users From here, you can deactivate a user by clicking  …

… There are different reports available on different reporting levels. Reporting Level Report name … Calls X   Queue Details per queue for email and social media Email and Social X   Queue Details per chat queue Chat X …

… relating to the session Take a register of attendance Add additional participants prior to the session starting … select the calibrated score View any and all feedback that was added by the invitees and edit the feedback to generate … Performance Report In the case where the session was focused on a previously completed evaluation, you will …

… such as a CRM. The Voice Bot can be designed to handle simple queries by replying to the caller using synthesised … 85 languages Provides faster resolution to customers In addition, build IVA for your voice channel using your own bot via Bot Gateway  To know more, download the Voice Bot product sheet …

… In this section you can create an application for Office 365 connector and configure it. Application registration … Follow the procedure below to register the Office 365 connector application in Azure AD: Go to … (e.g. Puzzel Office 365 Connector) Supported account types – Choose the option that is most relevant to you. The …

… are imported. Notes on contacts (if any) in Puzzel will disappear. Replace and append A contact in the file with an … be changed. One file can contain max 10.000 rows, so if you want to upload more contacts than this, you must split your …

… 1 letter and 1 number.   If you forget what your password was, you can simply reset it using 3 details from your …

… Navigation prompt: 1.     Create or edit an interaction. 2.     Select an action element (i.e.: a … within your chat’s design. This can be set in the following ways: 1.     Input behaviour When adding an input field, … clicked. For example, to edit the button’s behaviour on a simple panel, you will need to select it on the preview …

… an evaluation, with an embedded link to the evaluation. Any feedback that was previously quarantined will also be notified to the agent and any managers that were copied into the feedback The original evaluator is notified of the outcome …

… during your trial period with a reminder of your trial expiration date as shpwn below: End of Trial Period If you …

… graphical representation of the shift at the interval you want the activity to start, again, click   ‘Add Activity’.   … a whole week. After clicking   ‘Add Activity’   choose the type of activity (typically Break or Lunch) Choose the   … the Day (Mon-Sun).   Tick the boxes for each day you want to copy the activities for and click   Copy .   Repeat …