230 results found

… a popup, where one can select all Dashboards that they want to see, as well as the precise order in which they want to see them in the tab with Dashboards:   More … you can now select queues for all media types if you want to only include some queues or exclude some queues. …

… notes ) has been given a new optional parameter. If you want that an agent whose agent application is not sending 'heart beat' should be logged off even … also needs to be changed. Contact Puzzel support if you want to change a Dialler variable name and you need …

… Recording file formats and file names If you want to store the call recording files in your own … following formats: OPUS (recommended, since it's close to wav quality but significantly smaller file size) Bitrate … medium) File size for 10 minute recording in Mono: ~2.4 MB WAV (PCM) Bitrate Mono: 128 kbps (16 bits × 8000 Hz × 1 …

… Puzzel’s agent application (PAA) is our web-based user … the following addresses for access in addition: agentassistwidget.puzzel.io agentassistbackend.puzzel.io … WebSocket connected to wss://trigger.puzzel.com/v4/hubs/client?id=cK29thCkddF-jMknwJOotQ&access_token=... INFO …

… that several users see, and this user (the owner) no longer wants to maintain this Dashboard or if this person has left … day gives an error 500 Some agents can't request shift swaps     … Release Notes, October 15th/16th 2024 …

… value="sv" /> <!-- Define survey_expiry if you want it to not be the default 3 days --> <!-- <assignlocal …                 "content": "Click the link to give your feedback." } The userSessionVariables can contain any …

… Puzzel bot trainer delivers different levels of building a chatbot, from simple text answer FAQ-bots to advanced bots … actions from REST APIs. Puzzel Smart bot is a multi-purpose chatbot that can be used for a diverse range of customer … we aim to deliver a no-code, easy to build, low maintenance chatbot that focus on improving customer service …

… new chat solution points to the following URL: https://euwa.puzzel.com/loader Both the old and new chat solutions are … the data processing agreement (DPA) with Puzzel. Also be aware that the IP-addresses used for communication with the … in Azure. Customers will need to ensure that any firewall restrictions in place are updated to allow access to …

… from configured knowledge sources (Supsearch) Context awareness Maintains conversational context across multiple … are included in the generated answers. If you do not want links to be shown, disable: Show links used for answer … Node . You can also define a custom fallback node if you want different behavior, such as: Asking the user to …

… eueAgentsInPause":"0","visualQueueQueueSize":"0","visualQueueWaitTimeMax":"0"}       RuleMatch   A interaction is … Guid. Can be used to connect which interaction was displayed to the visitor.  If time module is used     … chat     queueKey   The key of a Puzzel queue, a key set by a Administrator, like “Q_CHAT_STAR”           …

… a semi-technical description of how secure visitor identification with OpenID Connect (OIDC) works in the Puzzel web … protocols to verify the identity of end-users in a secure way. 1. Standard OIDC-flow An OIDC explicit code flow allows … engage can be described as: Providing a reliable and secure way to connect/link a visitor’s puzzel-session (i.e. the …

… has already been preformed.  rcurrency and icurrency Puzzel feeds the Traffic Rating platform, which rates traffic with … to the Invoice Currency, which is the currency the invoice was issued in. In most cases rcurrency and icurrency are the … Traffic direction.     country_destination e.g. Denmark, Norway, Sweden, Finland, etc Name of Puzzel billing entity.   …