268 results found

… and “Group” (Entra ID group). So, as an example, if you want a rule to execute when a new user is created you would … are added belonging to AD different groups. Due to the way Entra ID provisioning works, users are first created … SCIM attributes, please refer to RFC7643 Section 4 . If you want to make rule that depends on a users group membership …

… Do you want to build a report based on User, Team, Channel, … the selected time period. Tickets at Start of Period  – The total number of tickets already assigned at the start of the … during the selected time period including Replies, Forwards, Auto Replies, Automated Follow-Up messages and System …

… will be displayed per active hour. Timelog Shows the total time (in decimal hours) users were logged in for the … report. Select Alternative Time to calculate Active Time as Wait Time + Call Time. Columns Number of orders placed … shows one row per booking. Columns Date the appointment was booked User/Agent who booked the appointment Project …

… type  The status of the survey  The date that the survey was sent  The date the user responded  The user’s contact …

… In the queue report, Total Calls are the total number of calls that have been routed through each … call is counted in all queues it has been routed through. Total calls may be greater than the sum of Answered, Hang …

… on their competence.     Metrics Definition Logged in time Total time of all the agents in desktop. Available time  … time the agent(s) has been available for queue after it was open. Please note that, the agent is still considered … queue even when he is in an ongoing dialog. Only when in away-state or when the queue is busy this KPI will not be …

… the dialogue is completed.     Metrics Description Visits  Total number of visitors to the site based on unique session ids Navigations   Total number of navigations from visitors where an opportunity was evaluated Opportunity hits   Total number of hits for …

… Block email/task when I have chat/social (default OFF) Max total concurrent written requests: X The predefined max … adjust, each agent's current max value is stored in Maximum total concurrent written requests - adjusted , if the agent … (1) or Busy (4) . The agent's status is shown in the same way in the Administration Portal. How does it work? If the …

… should now see a page showing if the provisioning operation was successful or not. If any error occured, there are error … and groups to the Puzzel ID application Typically you don’t want all the users / groups in your Entra ID directory to …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up window where you have to type the words “DELETE” to confirm the deletion.     …

… between the countries?   Metrics Description Visits        Total number visits to the site Requests Total number of visitors that entered the queue for assistance Dialogs  Total number of dialogs between the agent and the customer …

… week.   The information shown so far today/this week is: Total Offered : The number of requests offered to the agents per user group Total Answered : The number of requests answered by the … Avg. score so far, shown if configured* Answer Rate : Total answered * 100 / Total offered Avg. Speak Time : …

… of June 19th, 2018. For further information, or if you want to activate features described in this document, please … do not have access, but please contact Puzzel if you want some/all of your admins to have access to this new … Max. number of calls per contact ). Detailed report – new Total calls column Today’s detailed report for all/selected …

… performance. Here you will set the constraints of what you want to measure, who you want to measure and for when this is applicable, i.e. the … an Up or Down arrow is displayed to denote if a higher or lower value is preferred as a good outcome based on the …

… queuelogs for yesterday is regenerated each night (around 0200), in case some very long calls/chats was not included in the correct time interval yesterday due … are lots of real-time views (Queue overview, Dashboards and Wallboards) showing status now (without any delays), and a …