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… Management       Call Flow Tool Performance Management     WFM     Media Archive Customer List Search  Insights       …

… Messaging       Self-service       Smart Chatbot   Consumer Knowledgebase   Agent Application     Agent Assist AI-powered Agent Knowledgebase AI-powered Interactions Analytics   CRM Pop …

… (mp3-files) and chat logs from the Archive. If you want to download a simplified version of the General … and downloaded. General information about a request is metadata like the Callers number/Chatters name/emails From … If you click "Search and show result " , we present max 100 requests in your browser even if the search returns more …

… Puzzel delivers your call recording files (WMA, MP3 or WAV) to Puzzel’s (s)FTP server, where you can fetch the … can be stored locally. Only WMA files have the recording metadata (sessionId, caller's number, queueKey, agentName etc) … the fileInformation element is introduced: <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <recordingDetails …

… and “Group” (Entra ID group). So, as an example, if you want a rule to execute when a new user is created you would … are added belonging to AD different groups. Due to the way Entra ID provisioning works, users are first created … SCIM attributes, please refer to RFC7643 Section 4 . If you want to make rule that depends on a users group membership …

… }, { "Field": "Free Text 2", "JsonQuery": … the index of the first occurrence found when searching backwards. ArrayAction Property   Type   Description   … information is comprehensive and up-to-date. Please be aware that the 'Outbound Integrations', 'Event Rules', and …

… Recording file formats and file names If you want to store the call recording files in your own … Stereo: ~48 kbps (default for 8 kHz stereo) File size for 10 minute recording in Mono: ~1.8 MB MP3 Bitrate Mono: ~32 … be in the right channel.   Each call recording file's metadata can be delivered in a separate XML file . A call …

… For customers using mobile devices, the page should be adapted to be responsive and support mobile devices. If … height=device-height, initial-scale=1.0, maximum-scale=1.0, target-densityDpi=device-dpi" /> In the chatter intro …

… added, and you can update existing sound files in different ways.  Sound files can also be uploaded directly into … Caller input and Menu in the Call Flow Tool .  If you want to limit which rows (Sound files) that are shown for a … into this new sound file. Import/export sound file metadata You can export a file with metadata to get an overview …

… making quality test-calls and headset button-gestures. Be aware that we have a known bug that disconnects ongoing softphone calls if the application is refreshed (a warning is given). This is being looked into, and the goal … Made Call history and Call Details widget optionally always show information for the latest call Made iFrame widget …

… to the Conversation Flow page. Select a node where you want to add an activity. Expand the Activities section. … the bot to synchronize: Enable Webaccess for the queues you want to use from within the bot here: … Or as JSON {"accessNumber":"Q_CHAT_BOT","customer":"18002","timezone":"W. Europe Standard …

… updates are requested for by the Sync Client. It is always recommended that large organisations with a lot of … AD. Application GUID: The GUID of the application that was configured in Azure AD. This can be found upon clicking … that two new fields, TenantId and ObjectId ,   are synced towards the Puzzel Catalog. In the image below these two new …