157 results found

… Call-back from phone queue Call-back from website Scheduled call-back SMS call-back         Agent Application … Integrations       Access to Puzzel Marketplace E-Task API MS Teams SMS Gateway     Puzzel Bot Gateway     …

… and “Group” (Entra ID group). So, as an example, if you want a rule to execute when a new user is created you would … are added belonging to AD different groups. Due to the way Entra ID provisioning works, users are first created … SCIM attributes, please refer to RFC7643 Section 4 . If you want to make rule that depends on a users group membership …

… Mapping is to enable the automated enrichment of ticket attributes within Puzzel Case Management. This feature … }, { "Field": "Free Text 2", "JsonQuery": … the index of the first occurrence found when searching backwards. ArrayAction Property   Type   Description   …

… This article describes the flows related to creating a 2-way SMS survey where Customer Insight Surveys can be sent to … This document describes the functionality and flow of a 2-way SMS survey . The pre-requisites are to have: SMS service … survey 1. Invoke the SendSurvey method in the consumer API Example code using rest tag and json body:    <assignlocal …

… should now see a page showing if the provisioning operation was successful or not. If any error occured, there are error … and groups to the Puzzel ID application Typically you don’t want all the users / groups in your Entra ID directory to …

… client click the “Edit” icon on the row of the client you want to edit. You will now be able to edit all editable … click the “Delete” icon on the row of the client you want to delete. You will now get a confirmation pop-up … with a UI, then this is probably the grant type you want. Client Credentials: typically used for backend …

… Exclusion Conditions (optional): Define rules to remove unwanted sections (e.g., footers, disclaimers). Click Convert …

… of written requests. As an example, you can define that you want maximum 1 e-mail/e-task request, but maximum 3 … Version 1.7 brings a significant set of new features to make Agent Assist even more helpful. Customer journey display … knowledgebase articles. Contacts import - Rewrite to Durable Function Strengthened the import mechanism to allow …

… This guide walks you through the process of manually labeling user … at the bottom of the page. Locate the search engine you want to train and click on one of the items in the list to … search terms entered by users. Select the queries you want to manually label 3. Manually Label Queries Manually …

… mute-button on devices do not trigger a Puzzel action, like putting the caller on hold. By recommendation from Jabra, … as well. In order for the integration to work, two software must be installed on the agent's PC: Jabra Chrome … Note that the user needs access to download and install software on the PC. Installing Jabra Chrome Extension The Jabra …

… Salesforce Logic App can be created to keep track of any new case or lead registered within … case/lead details will be opened in Salesforce for him to take further actions. Overview In this document you will be … and click on Purchase Parameter Value Puzzel Customer key Customer number of your Puzzel solution Puzzel Password …

… click on the EDIT DETAILS button. You will then be taken to the Puzzel details screen as shown in the picture … length of time (Default is set to 8 hours), the system must wait to check for missing PCC requests against applicable … Name option is enabled. Select the queue from the list you want all the scheduled tasks to be assigned to. Copy case …

… client configuration, which is shown below with mapping 12 and 13. id - Mapping 12: This is the ObjectId of the … one that appears for the tenant in the Azure portal. As an example, if the domain of the Tenant is “ exampletenant.com ” … and TenantID must be added and mapped to the same ID that was used in the sync client before: if id was given the …